Recoveries Officer/Team Leader

at  Scotpac

Banking & Finance
Credit & Collections
About Us
ScotPac exists to give business owners a better chance of success. We’ve been creating new opportunities for our customers for over 35 years. At ScotPac, we are a premier financial services company with lending solutions for all businesses. We are seeking a highly skilled and experienced Recoveries Officer/Team Leader to join our expert team. If you thrive in a challenging environment and excel at leading teams through complex recovery processes, we want to hear from you.
Every day we commit to helping both people and businesses realise their true value, turning ambition to reality and potential to achievement. As a result, we earn a strong reputation as a great company to work with and a great place to work.
Role Overview:
As the Recoveries Officer/Team Leader, you will spearhead our recovery operations, overseeing a small team of professionals while managing large debt collections and handling intricate cases. Your expertise in liquidation, bankruptcy, external administration, PEXA settlements, and debt
restructuring will be crucial in driving successful outcomes. Your strong negotiating skills and ability to manage difficult clients will be key in resolving complex issues and ensuring effective recovery processes.

Key Responsibilities:

• Debt Collection: Manage and oversee large debt collections, ensuring efficient and effective recovery strategies.
• Case Management: Handle complex cases involving liquidation, bankruptcy, and external administration with precision and expertise.
• PEXA Settlements: Liaising with solicitors to ensure accurate and timely processing of PEXA

settlements.

• Debt Restructuring: Implement and manage debt restructuring plans to optimize recovery outcomes.
• Client Relations: Address and resolve client complaints professionally, demonstrating excellent negotiation skills.
• Leadership: Guide, mentor, and supervise a team of recoveries officers to meet and exceed performance targets.
• Attention to Detail: Maintain meticulous attention to detail in all recovery processes and documentation.
• Process Improvement: Develop and implement strategies to enhance recovery processes and outcomes.

Key Requirements:

• Experience: Proven track record as a Recoveries Officer/Team Leader with significant experience in liquidation, bankruptcy, and external administration.
• Expertise: In-depth knowledge of PEXA settlements and debt restructuring.
• Skills: Strong negotiating skills with a demonstrated ability to manage difficult clients and complex cases.
• Leadership: Effective team management and leadership capabilities.
• Accountability: Provide regular management reporting and collaborate with finance /accounting teams to ensure accurate reporting and reconciliation
• Professionalism: High level of professionalism and resilience in a high-pressure environment.

Why Join Us?

• Competitive Salary: Attractive salary package plus superannuation.
• Career Growth: Opportunity to lead a dedicated team and advance your career in a dynamic and

supportive environment.

• Impactful Work: Engage in meaningful work within the financial recovery sector, making a

significant impact on client outcomes.

• Supportive Culture: Work with a team that values expertise, integrity, and professional development.

How to Apply
If you are a seasoned Recoveries Officer/Team Leader with a passion for excellence and a proven
ability to lead and resolve complex financial matters, we invite you to apply. Please submit your
resume and a cover letter outlining your relevant experience and suitability for the role
Please note as part of the recruitment process candidates may be required to complete an Anti-Money Laundering Check, Bankruptcy & Personal Insolvency Check and Police Chec

• Debt Collection: Manage and oversee large debt collections, ensuring efficient and effective recovery strategies.
• Case Management: Handle complex cases involving liquidation, bankruptcy, and external administration with precision and expertise.
• PEXA Settlements: Liaising with solicitors to ensure accurate and timely processing of PEX