Recovery Officer

at  Bunnings

At Bunnings, you’ll make a positive difference to our business and beyond.
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
If you are a motivated, enthusiastic, self-starting individual with a great work ethic and excellent customer service skills this is an exciting opportunity to join our high performing Bunnings Credit team as a Recovery Officer. In this role you will be responsible for guiding our customers through our debt recovery process and provide tailored repayment solutions based on the customers unique situation.
About the role
As a Recovery Officer, you will initiate and support debt recovery actions for a specific group of customers in Australia and New Zealand. You will utilise communication skills, negotiation techniques, investigative tools, and an understanding of debt collection practices to recover overdue payments.
Prior collections experience would be advantageous but is not required, and full training will be provided to ensure you’re able to succeed in the role.

What’s involved

• Collections including the negotiating and monitoring of payment plans.
• Liaising directly with external clients (Lawyers, mercantile agents etc.)
• Interpreting and assessment of online credit reports
• Obtaining documentation as required, including directors guarantees, financials, and customer backgrounds.
• Provide phone support to internal and external stakeholders.
• Respond to enquiries and resolve customers queries.
• Demonstrate a keen ownership of a Recoveries ledger and work towards KPI’s and targets.
• Identify potential accounts for legal action.
• Follow up on broken arrangements and determine appropriate action.
• Achieve sustainable solutions for customers and their businesses by negotiating payment plans and building rapport with customers.

Who we’re looking for:
We’re looking for a committed and motivated individual with excellent communication skills and strong problem-solving abilities. Your patience, tenacity, and the ability to remain calm under pressure along with your strong customer service background, will set you apart from the rest.

You’ll need:

• Excellent customer service and communication skills
• Strong decision-making abilities
• Ability to work autonomously and as part of a team
• A high level of initiative and work ethic
• Excellent time management skills
• High level of accuracy and attention to detail.
• Well-developed interpersonal skills
• Intermediate Excel is desired

We’re here to support you.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at jobs@bunnings.com.au and a member of the team will be in touch.
You’ll be part of a workplace where you’ll feel like you belong.

There’s so much on offer when you’re part of our Bunnings team with benefits including:

• Our flexible and informal work environment which helps bring balance between work and home.
• Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
• Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
• 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
• The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role

Please refer the Job description for details