Recreation Assistant, Guest Services

at  City of St Catharines

QUALIFICATIONS:

• Grade 12 Diploma.
• Current First Aid and CPR certificates.
• Demonstrated experience working in a recreation, retail or tourism field.
• Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.

SKILLS:

• Well developed customer service and communication skills.
• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
• Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.

OTHER REQUIREMENTS:

• Availability to work flexible hours (i.e. Working shifts for a 7 day operation, overtime etc.).
• Ability to meet the physical requirements of the job.
• A demonstrated commitment to enhancing a safety culture.
• Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
• Proof of education will be required upon hire.

• Responsible for all customer related interactions in the facility, for example:
• Answering the phone and greeting visitors upon arrival,
• Answering questions and providing program information, and
• Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
• Responsible for daily administration of the front office, for example:
• Filing and administrative duties such as daily reports and mail,
• Preparing and ensuring completion of appropriate forms for programs,
• Organizing program equipment for instructors and program staff, and
• Updating staff manuals, plans and leisure guide information as required.
• Monitor class registration levels and provide information to recreation staff.
• Monitor the facility and report problems and unusual occurrences to management.
• Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
  These responsibilities outline the principal functions of the position and serve as a guiding vision for the role’s impact and contribution.