Recruitment & Community Relations Manager

at  WebstaurantStore

WEBSTAURANT STORE IS HIRING!

We are looking for experienced, people-oriented individuals to join our team at our brand new, 1 million square foot distribution center in Lebanon, Tennessee. If you possess a passion for excellence in all you do, love a good challenge, and enjoy working with others, this may be the right company for you! The Webstaurant Store is the largest online food service equipment and supply company. We seek dedicated, creative, and flexible individuals to help with operations. Our goal is to provide a great customer experience for all who interact with the Webstaurant Store, and we need your help in achieving this goal!

POSITION SUMMARY

The Recruitment and Community Relations Manager manages the Distribution Center’s recruiting and onboarding processes to meet business needs, including the development and implementation of staffing strategies in partnership with the local management team. This position raises the awareness of job opportunities through various communication tools and community relations, organizes and conducts phone screens and/or interviews, provides job- and culture-based observations to hiring managers, and delivers job offers to selected candidates. The Recruitment and Community Relations Manager supports the local new hire onboarding program in conjunction with subject matter experts and is responsible for recordkeeping and data analysis associated with hiring and turnover metrics to meet staffing needs and maintain a successful culture. This position also builds relationships with external organizations for both recruitment and volunteer activities.

EDUCATION AND/OR EXPERIENCE

Relevant experience in a recruiting or staffing role; experience working with a large group of non-exempt employees preferred.

• Experience working in a distribution or manufacturing environment preferred.
• High school diploma or GED, or equivalent combination of education and experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrate the ability to connect with individuals at all levels, including external community partners, entry-level candidates, and senior leaders.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region and to schools and businesses within the area for recruitment opportunities.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage all applications and job posting for the facility including: create job posts, post jobs internally and/or externally, manage the applicant pool in CAMP, add walk-in applicants to CAMP, respond to questions about application status, screen applications for relevant skills, and conduct interviews.
• Create job offers and work with peer positions (Employee Experience Specialist, Benefits & Leave Administrator) to complete the pre-employment process.
• Develop guidelines and best practices for managers to conduct interviews consistently and identify candidates who meet our hiring criteria.
• Conduct training for new managers on the Company’s interview processes and hiring standards.
• Identify strategic opportunities to recruit locally and attend recruitment events, keeping track of the number of applicants and hires that come from each event.
• Conduct candidate sourcing/headhunting in the local market for mid-level leadership roles and collaborate with the corporate recruiting team for senior-level or niche positions.
• Manage relationships with temp agencies and coordinate temporary staffing needs and rosters, including periodic staffing forecasts, contract management, and analysis of temp to full-time conversions.
• Build relationships with local colleges, high schools, and professional/community organizations to create talent pipelines and referral sources.
• Coordinate on-site hiring events and advertise them through various media channels to reach a relevant audience in the local job market.
• Manage the location’s Facebook page to showcase local recruitment and community relations efforts and collaborate with the corporate social media team for escalations and feedback from corporate social media channels, in addition to Indeed, Glassdoor, and Google reviews.
• Research, recommend, and manage other creative ways to market jobs in the community and track the results.
• Provide regular reports to management related to recruitment and staffing data (CAMP, turnover, staffing/temp agency fees, etc.).
• Monitor retention and turnover to proactively manage location headcounts; partner with EES to understand stay and exit interview feedback and implementation of related initiatives.
• Create and/or manage the local intern program to bring in and develop new talent.
• Set goals in partnership with the Clark Associates Charitable Foundation to further community outreach. Track employee participation and seek feedback to enhance community outreach engagement and offerings.
• Coordinate local volunteer events for employees in partnership with external organizations and local management team.
• Function as a media/public relations contact as needed.
• Perform other administrative duties as requested by management, which may include file management for building assets or operations, budget tracking and related bookkeeping, data entry, and local event planning for employees and other initiatives.

Relevant experience in a recruiting or staffing role; experience working with a large group of non-exempt employees preferred.

• Experience working in a distribution or manufacturing environment preferred.
• High school diploma or GED, or equivalent combination of education and experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs