Recruitment Officer - Indigenous Community Engagement

at  St Lawrence College

• Job ID: SUPP-24/25-062
• Location: Tri-Campus
• Deadline: October 8, 2024
• Job Type: Support
• Start Date: Immediately
• Department: Recruitment
• Positions: 1

POSITION SUMMARY

The Recruitment Officer - Indigenous Community Engagement works within a team environment and plays an important role in recruitment activities, as part of the front-line sales team responsible for building awareness and meaningful relationships within the local Indigenous communities, helping to grow enrolment at the College. The Recruitment Officer - Indigenous Community Engagement provides community interaction and engages in communication and follow-up with internal and external prospects including prospective students, parents, guidance counsellors, teachers, professors, community members or leaders, Elders, and other St. Lawrence College representatives as well as other influencers/support providers from a variety of community service agencies. They play a key role in building relationships with various community members through listening and understanding cultural values.
Reporting to the Manager, Domestic Recruitment the Recruitment Officer - Indigenous Community Engagement performs inbound and outbound sales activities through a wide variety of channels including in-person, telephone, mail, e-mail, texting, social and other web-based inquiries and provides information on all College programs, courses and other activities and services offered by the College. The incumbent performs a variety of responsible clerical services related to student recruitment including database management using the College’s Customer Relationship Management (CRM) platform (Salesforce.com (SFDC)). The incumbent informs clients about College policies and procedures in a knowledgeable and comprehensive manner.
The recruiter is often the first point of contact for both the College and the Recruitment Office and is responsible for setting a positive, professional tone in interactions with all students moving them through a defined sales process.
The incumbent actively assists a number of prospective students to support their academic choices by listening carefully to their personal and community stories, connection community and land, career interests, past experiences and possible career goals and suggesting available academic programs incorporating cultural sensitivity, psychometric testing tools, labour market data and employability trends. The incumbent uses a variety of strategies to market the College’s services and programs to individual students, school personnel, employers, and the general community in Eastern Ontario and beyond. The Recruitment Officer - Indigenous Community Engagement identifies to the Director areas where College programming and community demand vary for inclusion in college planning activities.

EDUCATION AND EXPERIENCE:

A minimum of a 3-year diploma/degree in Business - Marketing, Sales, or an equivalent combination of education, training, and experience may be considered.
A minimum of 3 years of experience in marketing, sales, in either public or private sector environments which will include experience with the sales process cycle and sales technology (such as salesforce.com) coupled with experience with presentation techniques.
Experience in a higher education environment in student recruitment and working with multicultural groups. Equivalent experience working within Indigenous communities delivering programs and working with students will also be considered.
Indigenous ancestry with demonstrated community involvement and strong knowledge of Indigenous cultures, communities, customs, practices, and communication styles.
Preference will be given to qualified applicants with Indigenous heritage (self-identified).

OTHER REQUIRED QUALIFICATIONS:

• A valid Ontario “G” class driver’s license.
• Knowledge of Customer Relationship Management (CRM).
• Experience in a sales and marketing role.
• Proven sales, recruitment, and liaison skills.
• Strong communications skills (verbal presentation and written).
• Strong time management, organizational and multi-tasking skills.
• Excellent judgment skills.
• Proficiency in computer applications (Microsoft Office Suite - Word, Excel, PowerPoint), email communications (Outlook), and Adobe Suite.
• Customer service focused.
• Courteous, tactful, and diplomatic.
• Respect for confidentiality.
• Strong ability to portray a positive and professional image.
• Team player with the ability to also work independently.
• Creative and strategic thinker.

PHYSICAL/WORK ENVIRONMENT ESSENTIAL REQUIREMENTS:

The successful incumbent must have the ability to report to the work location and work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy.
The incumbent must be able to travel across Ontario as required and open and close displays and booth materials. This position will require regular activities after normal business hours on evenings and weekends and the position requires extensive travel up to several weeks at a time away from the office environment, during peak season there is 12 weeks of travel across Ontario as part of a recruitment tour that the incumbent will be away from home.

Please refer the Job description for details