Recruitment Team Leader (Sourcing) - Human Resources

at  Telus International

POSITION OVERVIEW:

The Recruitment Team Leader of the internal referral and external pipeline development is responsible for implementing creative and innovative reward programs and promotions to enhance our internal referral program, implements and monitors the process of feedback to referrers and referees, analyzing results of implemented external initiatives and projecting results for future activities; is also responsible for designing and implementing different languages development programs to increase pipeline and also recruiting techniques with the aim of identifying the best candidate.

QUALIFICATIONS:

• Minimum of 2 years at University in Business Administration, Psychology, Marketing - Mandatory.
• 1 year of proven experience managing people
• Experience in data analysis or a BA role.
• Experienced Recruiter or leader Attracting talent - special training programs in the Call Center industry- Desirable
• Experience in HR Departments is a plus

Creates and administers the budget for external and internal sourcing activities in order to ensure the investment contributes to an average cost of hiring based on historical data of annual contracts; implements individual interviews, group interviews, assessments centers, among others, for the selection of external candidates; works with Operations and support areas to ensure excellent exposure and user satisfaction for the Refer to Win program, minimizing rework or bottlenecks that hinder the hiring of a new class. Analyzes and provides accurate data for local and global initiatives as well as projects realistic but ambitious results to ensure all proper staffing for operational areas by keeping a high level of satisfaction among the Refer to Win program users. Is also responsible for creating and implementing language programs in order to increase the pipeline of candidates, building a relationship with internal and external third parties. In addition, the Team Leader is responsible to design strategies in order to generate and increase required pipelines to respond to our client requirements, and control the budget and measure the results of the implemented strategies