Redspot Technology Specialist II

at  Arthrex

LOCATION:

London, Ontario, Canada
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Software Technology Specialist who works directly with the IT and Sales departments within Arthrex. The Software Technology Specialist serves a wide range of functions in support of the Redspot Software Support Team. Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
We would like for this role to sit with us in Our London, Ontario, Canada facility. The hours for the position will be Monday through Friday, 10:00 am - 7:00 pm. EST

SPECIALIZED SKILLS

• Two or more years of software support or relevant domain experience is required. Domain experience includes but is not limited to functioning as a user of the Redspot and Audit platforms.
• Prior experience working in the medical device industry is preferred
• Prior end-user training experience is preferred
• Microsoft Excel knowledge is preferred
• Excellent verbal and written communication skills are required
• Ability to coordinate multiple projects and customer accounts at any given time is required
• Superior follow-through on assigned tasks in terms of timeliness, communication, and accuracy is required
• Ability to quickly adapt to changes in the software, process, and work is required
• Ability to work independently in sometimes ambiguous circumstances is required
• Prior experience working with field inventory software is preferred
• Microsoft Excel knowledge is preferred
• Knowledge of Arthrex agency inventory operations is preferred
• Knowledge and familiarity with other Arthrex software applications (i.e., Salesforce, Business Portal, SAP, Okta) is preferred
• Familiarity with Arthrex field operations policies and process is preferred

EDUCATION/ EXPERIENCE

• High school diploma or equivalent required
• Bachelor’s degree or equivalent preferred
• 2 + years of relevant work experience required
• Fluent in French (Speak, Read & Write)

FOOTER: ARTHREX, INC. WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE ON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

Job Segment: QA, Quality Assurance, Medical Device, Product Development, Quality, Technology, Healthcare, Research
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ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as first-line support to internal and external users of the Redspot software.
• Serve as first-line support to internal and external users of Okta.
• Consistently provide superior customer service to Arthrex agency users and Arthrex corporate teams via email, telephone, and face-to-face interaction.
• Answer questions and research problems thoroughly to provide accurate resolutions.
• Assist with onboarding and offboarding of users on the system.
• Work collaboratively with Arthrex corporate teams to provide an excellent user experience.
• Establish strong business relationships and connections with agency and corporate customers.

ADDITIONAL DUTIES & RESPONSIBILITIES

• Diagnose software problems thoroughly and escalate bugs and critical issues as necessary.
• Assist the software development team on escalated issues.
• Provide training to end-users.
• Effectively teach the software via web screensharing, emailing, telephoning, and stand-up presentations.
• Assist with the software quality assurance process, checking for errors or issues that may be problematic to the users.