Referral and Information Assistant

at  Bath and North East Somerset Council

YOU CAN EXPECT:

• A comprehensive induction
• Regular supervision with your line manager
• Extensive training opportunities, through the council’s training package covering IT skills and Safeguarding and Child Protection course
• Career development opportunities explored through quarterly PDC’s, for example, apprenticeships, qualifications, shadowing and coaching opportunities
  Good practice to be recognised and celebrated through a quarterly newsletter
  If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Leah Rippon, Deputy Team Manager Triage Team on 01225 477072 or email leah_rippon@bathnes.gov.uk

AT BATH & NORTH EAST SOMERSET COUNCIL WE HAVE ONE OVERRIDING PURPOSE TO IMPROVE PEOPLE’S LIVES.

We are looking to recruit a Referral and Information Assistant to join our Children’s Social Care Triage Team, on a part time temporary maternity cover basis.

ABOUT THE ROLE:

This post holder will make an initial judgement about the appropriateness and urgency of any requests for service received by Children’s Social Care and signpost to other services as appropriate.
We seek applicants with exceptional communication and interpersonal skills, who have a friendly, patient and confident approach with colleagues, other professionals and members of the public who may be distressed or anxious.
You will be able to evidence that you have excellent IT skills and have the ability to quickly learn new software and systems. Candidates will need to show how they work well under pressure, with an ability to make decisions and the confidence to seek advice where appropriate to do so.
In addition to all these competencies, it is essential for you to be flexible in your approach to meet the requirements of a busy team. You will have an informed and professional manner when dealing customers and clients, and process confidential and sensitive information in line with corporate and national guidelines.