Referral Clerk

at  Whatley Health Services Inc

Busy medical practice is seeking a Medical Referral Clerk. Responsibilities include processing physician referrals, submitting pre-authorizations and scheduling patient appointments for treatment.

QUALIFICATIONS:

• High School Diploma or equivalent
• Knowledge of medical terminology
• Must be proficient with computer
• Excellent customer service skills is required
• Must be able to multi-task and handle a variety of duties and tasks

• Responsible for scanning and filing documents into the electronic health records.
• Contact various medical facilities to schedule appointments for patients, track all referrals made and follow-up to complete the referral cycle.
• Assist with maintaining the Referral Log, Abnormal Diagnostic Test Log, and Hospital Follow-up log. Participates in QA activities by maintaining the referral and tracking logs with follow-up documented.
• Answer telephone, respond to inquires, and route messages to appropriate clinical staff.
• Assure daily correspondence, letters, and parcels are received and distributed appropriately and timely.