Referral Co-ordinator

at  Berkshire Healthcare NHS Foundation Trust

We are based at Wokingham Hospital, and process referrals for community services. These referrals come by either phone or email and are processed onto a clinical platform creating a referral for the relevant service.
Referrals received by phone are taken by administrators and these calls can also be for Adult Social Care, Children’s Mental Health and general enquires.
Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators.
The service operates between 08.00-18.00 Monday to Friday on variety of shifts for example 8am-4pm and 10am-6pm.
There may be some opportunities to work from home after initial training, but staff are still required to work from the office as needed . You will be required to attend the office at short notice should you be able to work from home. Candidates must have a compatible home internet provider, Hyperoptic is not compatible with our soft phone system.
Basic IT equipment will be provided.
This post will require staff to be able to access the office at Wokingham Hospital
To receive incoming Health, Social and Children’s Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment
You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
Answer the telephone and provide caller with information requested / record referral details for processing.
Good communication skills
Effective team working
Attend all statutory and mandatory training required for this role .
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

• Excellent written and verbal communication skills
• Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.
• Accurate data inputting skills
• Enthusiastic and flexible approach
• Be able to work from home and in the office as required (may be required at short notice to attend the office)