Refund Operator

at  Global Blue

Refund Operator
We are looking for a Refund Operator to strengthen our Refund team at de Bijenkorf department store . As a Refund Operator, you’ll play a vital role in helping our business achieve its commercial objectives by delivering exceptional customer service and operating at our service counters, kiosks, and VIP Lounge.
We are seeking a dedicated and detail-oriented individual to join our team as a Refund Operator. In this role you will be responsible for assisting international shoppers with Tax refunds by providing them with the correct information on refund procedures and payment methods. In addition to providing excellent customer service, you will work closely with our Sales Support team to troubleshoot issues and ensure that all commercial and administrative tasks are handled with great attention to detail.

PREFERABLE SKILLS AND COMPETENCIES

To be successful in the role you:

• Are able to provide an excellent level of customer service
• Are fluent in English, Chinese (Mandarin) a bonus. Other helpful languages are Dutch and Arabic
• Are able to work in a fast-paced environment
• Are able to provide a certificate of conduct (Verklaring Geen Bezwaar, VGB) via the Dutch State Secretary for Justice and Security
• Are flexible with working hours when required and a team player in a cross-cultural environment

BUSINESS KNOWLEDGE/EDUCATIONAL BACKGROUND

• Experience in customer facing role
• Experience in cash handling
• Commercial experience in an international environment

MAIN DUTIES AND RESPONSIBILITIES

Responsible for verifying and refunding the Global Blue Tax-Free Forms for our customers from outside of the EU:

• Pro-actively comply with Global Blue policies, refund manual, guidelines, and procedures, signalling fraud and preventing mistakes in refunding
• Preparing daily, weekly, or monthly reports by following the instructions given by the Deputy Manager or Lounge Manager
• Work with Sales Support to troubleshoot issues or customer questions and enquiries about processed tax refunds

Responsible for guiding and assisting our customers as Host on following aspects, but not limited by:

• Welcoming customers as they enter the bank-lining area
• Providing the correct information concerning refund procedures
• Assisting customers to obtain customs stamp and complete Tax Refund Forms
• Assisting customers at the Tax Refunding kiosks
• Responsible for ensuring the continued movement and management of the customer queue, preventing blockages in main traffic areas

To be successful in the role you:

• Are able to provide an excellent level of customer service
• Are fluent in English, Chinese (Mandarin) a bonus. Other helpful languages are Dutch and Arabic
• Are able to work in a fast-paced environment
• Are able to provide a certificate of conduct (Verklaring Geen Bezwaar, VGB) via the Dutch State Secretary for Justice and Security
• Are flexible with working hours when required and a team player in a cross-cultural environmen