Regence Club - Part-time Front Desk

at  Boys and Girls Clubs of Portland

POSITION QUALIFICATIONS:

• Must have knowledge of youth and teen development principles and practices.
• Ability to consistently meet schedules and deadlines.
• Ability to meet consistent attendance.
• Ability to be punctual and adhere to a set work schedule, established by position expectations and site needs.
• Strong communication skills.
• Ability to work independently and efficiently without direct supervision.
• License to drive (if over 21) and ability to drive Club vans a plus.
• Consistent work schedules preferred.
• One year of experience preferred but NOT required.

Position Requirements

• Provide role model values, expectations, and exceptional youth development skills at all times.
• Support and collaborate with the Club leadership team to promote a consistent and impactful Club experience for all youths & teens.
• Communicate with parents, program partners and stakeholders to ensure strong relationships and a safe Club.
• Participate in the collection of data regarding program delivery, quality, and outcomes.
• Possess a strong understanding of and adhere to organizational policies and procedures with the ability to demonstrate good judgment when unexpected situations arise.
• May need to deal with stressful incidents that can occur in the daily commencement of their duties.
• All BGCP employees are Mandated Reporters and must report any suspected Child Abuse or Neglect to their direct supervisor

• Accurately enter members into the computer system with skill and proficiency.
• Acknowledge and greet everyone who enters and leaves the clubs facilities.
• Provide detailed descriptions of Boys & Girls Club, packages, services, facility features and hours of operations. Maintain membership accounts.
• Answer the phone promptly.
• Actively promote the club, services, and programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the club.
• Communicate to supervisor(s) any and all occurrences involving staff of guests in the club that require attention.
• Contribute to the creation of the overall Club’s climate for youth development.
• Provide everyday guidance to members.
• Maintain accurate and up-to-date program records; including attendance tracking, reports and grant paperwork.
• Work collaboratively with other staff members to meet program goals and organizational outcomes.
• Provide guidance and role modeling for members to ensure a safe and positive environment for youth.
• Accept payments and complete appropriate paperwork associated with payments.
• Handle other duties and responsibilities as deemed necessary by the Club Director or Youth & Family Service Manager

Position Requirements

• Provide role model values, expectations, and exceptional youth development skills at all times.
• Support and collaborate with the Club leadership team to promote a consistent and impactful Club experience for all youths & teens.
• Communicate with parents, program partners and stakeholders to ensure strong relationships and a safe Club.
• Participate in the collection of data regarding program delivery, quality, and outcomes.
• Possess a strong understanding of and adhere to organizational policies and procedures with the ability to demonstrate good judgment when unexpected situations arise.
• May need to deal with stressful incidents that can occur in the daily commencement of their duties.
• All BGCP employees are Mandated Reporters and must report any suspected Child Abuse or Neglect to their direct supervisor.