Regional ACES Manager, Country ACES and Quality Team

at  Amazon Deutschland E8 Transport GmbH

Berlin, Berlin, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Jun, 2024Not Specified21 Mar, 2024N/AGood communication skillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
US CitizenStudent Visa
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp


  • Master’s Degree
  • Operational experience
  • Proven track record of senior stakeholders engagement
  • Advanced excel and data analysis skills
  • Experience in program management, customer research and analytics, and/or customer experience/success
  • Fluent in French and English
    You want to develop yourself in a team that leads complex and business critical topics and are excited about providing the best customer experience in last mile delivery? This role is made for you!
    You will love this role if
  • You want to be in a team that build the future of customer experience in last mile delivery;
  • You are self-motivated, passionate, highly analytical and detail-oriented;
  • You like to communicate and coordinate with multiple teams from different org;
  • You want to independently drive growth and change in a fast-paced environment with visible results for our customers and the business.
    We are open to hiring candidates to work out of one of the following delivery stations:
    Berlin region (DBB1, DBE1, DBE2 or DBE3), Neubrandenburg (DMV3) or Rostock (DMV1)
    Key job responsibilities
    Regional ACES Managers are the ACES business partners for Site Leads/Sr Operations Manager.
    They are responsible to identify opportunities to improve customer experience, productivity, quality and safety thanks to the standardization and improvement of operational processes at regional level which feed up into the country level strategies, yet provide particular attention to the site details thought their Team.
    Key job responsibilities include
    (i) People management of Station ACES Managers (SAMs) and Field Quality Assurance Specialists (FQAs),
    (ii) strategic/tactical plans through stakeholder management of cross-functional and regional teams,
    (iii) performance management of ACES targets in their region.
    Regional ACES Managers are fully dedicated on their respective region performance, focusing on data and KPIs at daily/weekly level (DBR/WBR) for monitoring the trend. They are responsible for identifying trends across their region and creating a mid-term strategy to address actions/solutions at scale.
    The strategic focus, reporting and actions are essential activities for regional teams to ensure that they are meeting organizational goals.
    About the team
    At Amazon Logistics (AMZL), we are building a world-class last mile operation, where Country ACES and Quality team ) plays a key role.
    We work for our customers. We aim to fulfill their necessities and delight them, building a consisting but customized delivery experience.
    Our ambitious goal is on Process Excellence and Standardization, finally reducing defects and thus customers Concessions.
    We are open to hiring candidates to work out of one of the following locations:

Berlin, BE, DEU | Dahlewitz, BB, DEU | Hoppegarten, BB, DEU | Neubrandenburg, BB, DEU | Rostock, MV, DEU | Werder, BB, DEU

  • Knowledge of continuous improvement concepts (Lean, Six Sigma and Kaizen techniques)
  • Problem Solving and analytical mind-set: You pay attention to detail and coordinate the right stakeholders to ensure the right data is available. You drive different teams to understand the root causes of issues and establish the right actions to solve the problem.
  • Entrepreneurial mindset: You are excited about finding new opportunities, develop ideas independently and thrive in fast-paced environment.
  • Business judgment: You deliver results that are critical for the business and are able to influence other stakeholders.
  • You are a strong communicator (oral and written) with experience in facilitation across all levels; skilled at addressing both large and small audiences across multiple leadership levels and functions.
  • You are highly organized, able to complete a high volume of tasks and projects with limited guidance and tight deadlines
  • Ability to travel in France
  • Experience in transportation delivery industry, retail or carrier operations are advantageous.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.


Please refer the Job description for details


Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other





Berlin, Germany