Regional Cardiac Services Coordinator

at  Interior Health Authority

Interior Health is hiring a full-time permanent Regional Cardiac Services Coordinator who is enthusiastic about making a different in healthcare. The location of this role is based in Kelowna for on site work requirements but some remote work could be supported.

EDUCATION, TRAINING, AND EXPERIENCE

• A Bachelor’s degree in nursing.
• Five years of recent (within last two years), related experience in the assigned program area or clinical services in an acute care hospital environment with demonstrated expertise in program development, project coordination, or project management.
• Or an equivalent combination of training and experience.
• Prior experience in the assigned clinical services is required.
• Experience in the use of research/patient registry databases, report writing, and identifying needed measurement indicators.
• Current practicing membership with the British Columbia College of Nurses and Midwives (BCCNM).

SKILLS AND ABILITIES

• Ability to communicate effectively, both verbally and in writing.
• Comprehensive knowledge of healthcare delivery systems.
• Demonstrated ability to work independently and in collaboration/consultation with others.
• Demonstrated skills in leadership, communication, mediation, and negotiation.
• Demonstrated skills in the application of communication and computerized technology to address communication needs and information analysis.
• Demonstrated ability to work in a fast-paced environment under pressure and maintain priorities.
• Demonstrated ability to think laterally, solve problems, make decisions, and take action in a crisis management environment.
• Demonstrated ability to work diplomatically and persuasively to establish and maintain effective working relationships with internal and external partners.
• Physical ability to perform the duties of the position.

• Collaborates with Physician Leads, the Program Director, Medical Director(s), and affiliated team members for the purpose of development, implementation, and evaluation of integrated services for the assigned program area or clinical services.
• Functions as a partner liaison in facilitating communication to affect positive outcomes for patient and family satisfaction.
• Support a case management model for patients that results in increased patient satisfaction, quality care, a decreased length of stay, and decreased utilization of resources.
• Provides recommendations toward the establishment of sustainable systems and processes, as required, to assist referring physicians within the hospital and between hospitals to assist in timely patient access to services. This includes ensuring that referrals are dealt with in a timely manner and include complete demographic, clinical, and contact information as well as relative urgency. Ensures systems are in place to support communication among the healthcare providers involved in the care of patients.
• Participates in research to advance the delivery of care for cardiac patients and their families. Collaborates in the development of interdisciplinary standards of care for patients. Participates in the development of systems to facilitate the care and management of patients and families from pre-hospital to community integration and follow-up.
• In collaboration with Cardiac Services BC, participates in the development, implementation, and ongoing maintenance of a current, complete, and accurate database for all IH patients awaiting procedures, including tracking patient wait times and stability while awaiting their procedure across IH. Maintains current waiting lists, identifying patients exceeding the recommended maximum waiting time. In conjunction with the BC Cardiac Registry, ensures that statistics for waiting lists and cases concluded are complete and recorded in the database in a timely manner. Acts as the site administrator for cardiac clinical information systems.
• Collaborates with physicians and teams to notify patient status changes and coordinate patient procedures to according to patient needs and alignment with recommended wait times.
• Provides patient and family centered support as well as educational information to patients and families awaiting services by facilitating referrals to appropriate services internally or externally (e.g., counselling, risk factor modification, and cardiac rehabilitation) based on assessment of patients’ needs and service availability across IH.
• Provides a key liaison function for external and internal providers and patients. Provides pertinent information to interested parties using a variety of verbal, written, and electronic communication methods to facilitate decision-making and timely access to care. Communicates and collaborates with Cardiovascular Coordinators in other healthcare institutions in BC and the BC Cardiac Registry.
• Identifies and participates in addressing system gaps impacting the quality of patient care. This may include pre-admission patient education, communication regarding waitlist status, ongoing telephone support to waitlisted patients, coordination of in-patient versus out-patient scheduling priorities, coordinating triage rounds to ensure the most urgent cases take priority, and ensuring improvement to waitlist management.
• Works closely with Cardiac Services BC to integrate the tracking of quality indicators and outcomes. Prepares and presents monthly statistics to the Cardiac Program team. Leads and/or participates in continuous quality improvement initiatives to optimize program effectiveness and efficiency.
• Confirms supporting documentation by assessing all clinical parameters in order to validate patient care, services delivered and outcomes.
• Works with other IH Cardiac Coordinators and CSBC to support volumes estimation, reconciliation, and reporting on services. Escalates variances to the applicable department manager and or program director.
• Provides Cardiac Coordinator coverage to the program and maintains an ongoing understanding of each coordinator role to ensure seamless handover in accordance with each specific Coordinator role.
• Works closely with Cardiac Data Clerk to ensure timely and accurate data entry, development of reports, and distribution of information to appropriate partners.
• Sets measurable goals and objectives within a team or individual environment, incorporating the vision, values, goals, and corporate plan of the hospital through methods such as updating clinical knowledge and professional development within the area of practice and developing a plan in collaboration with patient care leaders; reviews progress to ensure goals are achieved within established timeframes.
• Participates in formulation, implementation and evaluation of Continuous Quality Improvement initiatives.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other duties as assigned.
  Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).