Regional Client Director

at  Opendoor

OpenDoor I Client Director – Job Description
October 2024

QUALIFICATIONS

• Successful delivery of key launches in line with scope, resources and agreed budget
• Successful E2E management of Multi-Market campaigns (brief, RTB, execution and reporting)
• Productive and well-prepared client and network status meetings
• Adherence to Ways of Working both by clients and internal teams
• Understanding of the planning product suite
• Deliver monthly thought leadership (engaging with internal and third-party stakeholders as required)
• Contribute to the growth of global net sales
• Entertainment category experience
• Multi-market experience
• Ability to thrive in a fast-paced, dynamic environment whilst maintaining a partnership focus throughout

PURPOSE

The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Client Director at OpenDoor, WPP’s bespoke global operating model for Amazon.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Client Director. This is a full-time position based in London. The Role will report to The Snr Client Director and Client Lead and will manage a team of 2 Managers and 2 Executives. This role plays a crucial part in supporting WPP’s mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI.
Prime Video is Amazon’s entertainment destination for movies, series, documentaries, and live sport. The Prime Video marketing division deliver all communications for the platform, including large tentpole titles such as The Boys and The Rings Of Power, and live sport such as the Premier League and the NBA, as well as largescale brand campaigns. OpenDoor is Prime Video’s media partner everywhere in the world except North America and Latin America and makes up a considerable proportion of Amazons global marketing efforts.

RESPONSIBILITIES

The Client Director plays a fundamental role in leading conversations with day-to-day client to ensure initiatives/briefs are understood and then conveying these to our internal cross-discipline teams centrally and also to our local market teams.

Client Leadership is accountable for all workstreams and it is our job to manage the delivery of projects from start to finish, engaging with our internal teams and local market colleagues to deliver excellence in execution for our clients.

• Ensure that local teams fully understand what is required of them and guide them to follow all of the necessary processes.
• Accountable for the strategic responses of day-to-day client requests, working with clients, markets and internal teams
• Oversee and quality control the deliverables for our central team and local teams
• Own the day-to-day and where applicable, senior client relationships and look for opportunities to broaden our relationship beyond marketing
• Understand the Growth ambitions as well as client satisfaction to lead improvement and manage the measurement plan for your clients
• Foster innovative thinking and ideas with particular emphasis on content, digital and technology innovation, and the use of data.
• Demonstrate an understanding of client commercials including the agreed client scope, use of resources and any KPI deliverables
• Act as a change agent by positively provoking our Client and internal teams to deliver the best possible outcomes and showcase great work and helping us to drive transformation across the business
• Drive and ambition to support new business efforts
• Assist in the development and execution of data-driven marketing campaigns across the Amazon business, bridging Amazon and WPP technologies and capabilities as required.
• Utilize WPP Open and other cutting-edge tools to standardize best in class planning, ensure leading organization and track campaign performance / identification of optimization opportunities.
• Collaborate with WPP (media and beyond) and Amazon team members to ensure seamless campaign delivery and achieve outstanding results.
• Contribute to a culture of innovation by exploring new technologies and approaches to marketing challenges.
• Stay abreast of industry trends and best practices, particularly in the areas of e-commerce and digital marketing.