Regional Collection Specialist (EMEA C2C team)

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

YOUR ROLE AT BAXTER

You will be responsible for maintaining their given portfolio of customers and reducing the ageing of open AR by improving cash collections and reducing disputes. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes and providing excellent internal and external customer service.

WHAT YOU’LL BE DOING

• Completing daily collection activities as prioritized by debt collection software with an understanding of customer profiles and their related sensitivities.
• Contacting customers on delinquent accounts for resolution and payment and recording all activities in the collection system.
• Developing a strong solid understanding of the customer base and company interpersonal structure for effective issue resolution.
• Communicating account delinquency information to the Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and critical issue process.
• Resolving upon agreed timeline unidentified payments and other payment-related issues assigned by the Global Cash Application Team, as well as within the predefined time frame those A/R Related Disputes.
• Reviewing Dispute documentation provided by the cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix).
• Entering notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contacting internal owners for resolution of Disputes that are not being resolved on a timely basis.
• Working with internal departments (Pricing, Customer Service, Marketing, Sales) to research, and provide support in obtaining additional information, following up on and collecting disputes deemed invalid by the internal functional teams.
• Identifying repetitive issues and communicating those to the proper owners to facilitate root cause analysis and cure and supporting the training and process improvement effort.
• Keeping up to date with accounts receivable standard processes and technology improvements and achieving past due percentage and cash target-related goals.