Regional Command Center

at  Cognizant

WE’RE HIRING!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Regional Command Center (RCC)

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users
• Support Site Services team in IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Knowledge in basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice, manufacturing / lab IT systems etc
• Activities that are undertaken as part of RCC services are (but not limited to): Remote Troubleshooting and Resolution, Remote SW installation and repair, Installation Issues, Outlook Issues, Mapping Drive, Laptop Configuration, Mobile Configuration etc
• Good communication and customer service skills
• Knowledge in ITIL practices, ServiceNow, Remote troubleshooting tools, SCCM etc