Regional Contract Director - East

at  Mountain Healthcare Ltd

Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.
Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK. For this role you will work as the Regional Contract Direct and will be responsible for SARC Regions and all activities related to the smooth running of the SARC. About the Role This role is full-time, 40 hours per week, Primary Monday - Friday 9am-5pm but as and when business needs. Locations: Bedfordshire Hertfordshire Cambridgeshire Essex Norfolk Suffolk Salary: £52,000 - £56,200 per annum, depending on experience and is based on Full Time hours Key Responsibilities: Commissioner/Contract Management Accountable for the successful deliver of the Eastern region contracts to include: Overall financial performance of the Eastern contract Overall commissioner satisfaction Overall provision of the service model Team leadership Delivery of KPIs Adherence to agreed quality standards Continuous improvement & Meeting our regulators’ standards Growth of the existing contracts - sales targets Identification of new opportunities for Mountain within their region Reporting Budget ownership - within delegated authorities Own the stakeholder relationships - commissioners and other third parties Regional influencer role - playing a strategic role in communicating what we do Act as an ambassador for our service Identify service gaps, potential business cases and new opportunities for growth Foster good relationships with our commissioners and partner agencies Accountable for ensuring that the end-to-end patient journey through our service is as good as it can possibly be Identifying and solutioning new service areas for patients To oversee the delivery of the clinical elements of SARC healthcare provision as set out in the Contracts To act as the operational single point of contact (Ops SPOC) for Doctors Clinical Be accountable for ensuring that our forensic service conforms to all relevant quality standards (CQC, UKAS, Mountain etc) Be accountable for ensuring that safeguarding is embedded throughout their service Be accountable for ensuring that the service conforms to best practice for medicines management Multi Agency Working Lead on regional operational groups Engage with local safeguarding boards Governance & Quality CQC Registered Manager if required Accountable for ensuring the QMS (QM, documented processes, audit frameworks etc) are up to date and fit for purpose Accountable for ensuring the risk registers in their region, action plans (local, SI and CQC), asset register; information asset register are up to date and fit for purpose Accountable for Health and safety across their region Accountable for ensuring that PAIERs are properly actioned Accountable for ensuring that investigations of serious incidents are properly completed Accountable for ensuring that complaints are properly investigated and closed Accountable for ensuring that patient satisfaction measures are met Accountable for ensuring that all relevant audits are carried out Accountable for ensuring that Information Asset Ownership is properly managed in their regions Accountable for ensuring that the activities to support Forensic Regulator accreditation are completed Accountable for continually monitoring potential accreditations to identify those that we should sign up to in order to ensure that our patients have the best possible experience Proactively manage service user feedback to drive continuous improvement Be accountable for ensuring that serious case review; safeguarding rapid reviews for adults and children are completed to the required standard Be accountable for records management and information governance within their region For any SI, be accountable for ensuring that the NHSE escalation process is properly managed.
Ensure that the service is compliant with the audit schedule and ensure that action plans are completed Be accountable for ensuring that the needs of the criminal justice system are met (eg production of statements) Ensure that requirements for reports for child protection proceedings are met Oversight of forensic regulator requirements Ensure that registered healthcare professionals under your management renew their registration as directed by their professional body. Communicating to your teams, the importance of maintaining professional registrations at all times. Maintaining a system to record relevant professional registrations, expiry and renewal dates of the staff you are responsible for. Leadership Have leadership responsibility for all the staff in the region - including performance management; MAST compliance; supervision; Rotamaster; interviewing; appraisals, sickness, signing off time sheets Accountable for staff satisfaction Direct line management of SARC Managers and other key members of the team as required Take responsibility for staff wellbeing - ensuring that it is measured Accountable for the service provided by the doctors in their areas Promoting a positive culture within their region - promoting Mountain values and behaviours Supporting research and quality improvement activities for the region Take responsibility for communicating new initiatives and comms messages on behalf of the organisation as a whole Play an active role in the senior leadership team within Mountain to ensure that it continues to meet the needs of its shareholders Accountable for ensuring rota compliance across the region Accountable for ensuring that their teams are compliant with MAST, vetting, revalidation, onboarding and offboarding and DBS Training and Personal Development Attend supervision for themselves and carry out supervision for their direct reports Take personal responsibility to keep up to date with relevant guidance (eg FFLM, NHSE) so that our service remains safe Take personal responsibility to keep up to date with CPD If clinical, do a minimum of one clinical shift per month to ensure that they remain compliant with their registration and understand how the service is delivered at the frontline To undertake Mandatory and Statutory Training in line with Mountain Healthcare policy Accountable for their own wellbeing and the wellbeing of their teams Ensure that all the required activities for revalidation are successfully completed (if applicable) To undertake training in line with the objectives and PDP set at regular formal appraisals As an organisation that ‘does the right thing’, we believe you will be empowered to make a difference.
Company Benefits Enhanced sickness pay scheme Enhanced Maternity Pay after 1 year’s service Well-being programme Advanced rota planning for better work-life balance 6 weeks annual leave Pension Scheme Bonus Scheme Life Assurance Employee Assistant Programme Long Service/Team of the Month Awards A range of accredited and CPD training courses and masterclasses Funding for higher education courses after one years’ service DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances

Please refer the Job description for details