Regional Contracts Manager

at  HOWDENS JOINERY CO

We currently have a vacancy for a Regional Contracts Manager to develop contract business with ROI Trade customers to increase the Company’s Contracts business market share percentage. The Regional Contracts Manager will initiate contact with potential and existing contracts customers in order to promote and sell the full range of Howdens kitchens, accessories, appliances and joinery.
This person will be ultimately responsible for managing the tender process for all ROI Depots, manage the supply & fit of contract jobs and all customer care responsibilities.

• Achieve and surpass sales targets through developing new and existing contracts
• Initiate contact with potential and lapsed contract customers and set-up initial meeting
• Generate promotional leads in order to increase client base
• Prepare tenders and attend meetings to pitch Howdens Joinery as a potential supplier
• Develop collaborative business relationships with customers from a multitude of construction/refurbishment related companies to ensure customers wants and needs are clearly established
• Working with the Kitchen Designer provide innovative solutions to design challenges for example for disabled end users or compact spaces
• Flexibility to alter designs to meet customers needs and find commercial solutions to challenges
• To deal with enquiries from customers in courteous, professional and knowledgeable way, effectively communicating the products and services offered by the company
• Demonstrate a high level of product knowledge at all times
• Interpret 3D designs in order to take customers on a walkthrough video of their kitchen online
• To be the first point of contact for queries, concerns and changes by offering practical solutions and a high level of after sales service, as required
• Liaise with Depots/NDCs as and when required in order to meet customers’ requirements
• To correctly process estimates for customers, quoting correct pricing; delivery dates and stock requirements. Ensuring all documents are filed correctly
• Manage portfolio keeping detailed records of names of contacts, who is to be contacted and why, who has been contacted and the outcome and what follow up is required and when
• Work closely with the Divisional Contract Manager in order to achieve commercial goals
• Compile a monthly report documenting recent and upcoming development and sales activities and results
• Keep abreast of industry activities, actively read internal and external publications to develop product knowledge
• Keep informed, understand and analyse competitor activity
• To participate as an effective and willing team member to achieve individual and team goals
• Ensure compliance with Health & Safety Regulations
• To assist with any other reasonable request in order to fulfil the requirements of the business and smooth operation of the Contracts division