Regional Customer Account Manager, South Region

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A better future. It’s what motivates us to ensure that every customer interaction drives excellence, deepens relationships, and leads to lasting growth. We aim to bring the voice of the customer to the core of Roche’s operations, ensuring that our customers receive an exceptional experience and that we maintain and expand our key accounts. Together, we are crafting a world where our customers trust us as long-term partners in their success.
This role sits within the Sales and Account Management team at Roche, leading a regional team of account managers dedicated to delivering superior customer service and achieving broad business goals. As the Regional Customer Account Manager, you will manage a team of Associate Customer Account Managers, Customer Account Managers, and Senior Customer Account Managers, reporting directly to the Head of Sales & Account Management. You will operate within a dynamic, field-based environment, requiring regional and national travel.

YOUR APPLICATION

Please upload only your current compelling CV. This role is open in the UK and to be based in the South region of the UK.
We are looking forward to your application!
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry’s broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work

• Ensure the satisfaction and retention of existing customers within your region, driving long-term relationships and strategic account management.
• Develop and implement account management strategies that align with Roche’s broader business goals, fostering cross-organizational collaboration.
• Act as a key point of contact for customer C-suite and senior management, driving service performance improvements and ensuring the delivery of contractual obligations.
• Lead, mentor, and develop your team, fostering a culture of excellence, collaboration, and continuous improvement.
• Work closely with Roche’s internal teams and 3rd party partners to deliver value-based service solutions, driving future growth and ensuring customer retention.
• Drive the adoption of digital tools and platforms within your region to enhance customer engagement and service delivery.
• Lead and drive company projects aimed at enhancing customer experience and operational efficiency.
• Ensure the consistent use of Roche’s CRM system (Rexis) and other tools to track customer interactions, team performance, and account profitability.