Regional Customer Manager

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

EXPERIENCE, SKILLS AND KNOWLEDGE REQUIREMENTS:

• External sales experience in B2B and account management
• Proven track record of selling Technology solutions
• Strong commercial acumen to make appropriate judgements on pricing strategies and negotiation tactics to achieve maximum but appropriate profitability for the business
• Proactive and organised approach, able to exert influence over those whom they do not have direct authority and proven ability to prioritise and manage multiple tasks
• Natural ability to build and maintain strong relationships with internal and external stakeholders
• Adherence to and promotion of the company values at all time
• Competitive spirit with determination to meet and exceed targets
• Negotiation skills.

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

• Increasing Gross Profit by cross selling high margin services & products to existing customers
• Retention of existing customer base (defined by territory & spend) to ensure minimal customer loss
• Maintain a regular and effective call cycles (as agreed with NSM) and implemented and kept updated within MWI’s CRM system. Customer meeting’s will either be face to face or virtually and will depend on customers / prospects individual requirements
• Prospect new customers to ensure individual KPI’s for revenue & Gross Profit are achieved
• Maintain visibility over competitor and customer activity to ensure we are continuing to drive innovation for our customers, including feeding inputs to operational & supply chain teams for services and capacity requirements
• Ensure a high standard of service to existing and prospective customers by owning issues and delivering solutions
• Work collaboratively with MWI’s Key Account Manager to ensure customers & prospects are handed over in a professional manner when they reach a certain spend (as defined by the NSM)
• Work collaboratively with MWI’s internal teams when they have either identified a prospect that falls into the RSM spend criteria or, organically grown an existing customer that now falls into the RSM’s spend criteria (both defined by the NSM)
• Ensure that MWI’s CRM system is kept updated with all customer contact and all customers & prospects must have a follow up action’s set for a future date
• Advocate for our customers within the business with operational, customer solutions and shared services functions.
• Commercial negotiation at Senior Level
• Represent MWI in meetings with customers and prospects.
  The above list is not exhaustive, and you may be required to carry out any other reasonable task as requested, appropriate to the scope of the post.
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