WHO ARE WE, AND WHAT DO WE STAND FOR?

Our purpose and mission guide us and represent our promise to all our stakeholders: customers, partners, employees, influencers, shareholders, and communities.
Schneider Electric aims to create Impact by empowering all to maximise our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.
Our mission is to be a trusted partner in Sustainability and Efficiency.
Our renewed purpose highlights our commitment to creating a lasting impact while maintaining our promise to make the most of our energy and resources, bridging progress and sustainability for all.

YOUR MISSION:

Great people make Schneider Electric a great company, and we are now looking for a Regional DCIM Specialist to be based in South Africa.
The successful candidate will manage the project, deploy and configure the EcoStruxure IT software suite, perform system integration, provide customer and admin training, and manage WOs.

YOUR ROLE – MAGIC HAPPENS WHEN YOU BRING GREAT PEOPLE TOGETHER!

• Ensure safe working and follow local guidelines.
• Assign & coordinate the internal work order management tool.
• Installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested.
• Configuration support in Schneider Network Management Cards.
• Work closely with the Regional Delivery Manager / Project Manager.
• Perform onsite and remote troubleshooting in Schneider DCIM software and troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP.
• Develop and enhance project documentation to enrich customer experience.
• Support & utilize cross-border collaboration to maximize customer satisfaction.
• Articulate to an internal and client project team the steps/prerequisites required to complete the scope of work.
• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
• Participate in the technical review process for product enhancements.
• Perform post-configuration review and deliver admin training to partners and end users.
• Liaise with product managers or the Custom Solutions team and provide customer feedback on improvements.
• Identify lead generation in services and software licenses.
• Collaborate with regional sales and provide possible solutions around customer needs and service delivery.
  

  LI-BB1

Qualifications

YOUR ROLE – MAGIC HAPPENS WHEN YOU BRING GREAT PEOPLE TOGETHER!

• Ensure safe working and follow local guidelines.
• Assign & coordinate the internal work order management tool.
• Installation & configuration support in Schneider DCIM software applications and environmental monitoring devices remotely & on-site as requested.
• Configuration support in Schneider Network Management Cards.
• Work closely with the Regional Delivery Manager / Project Manager.
• Perform onsite and remote troubleshooting in Schneider DCIM software and troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP.
• Develop and enhance project documentation to enrich customer experience.
• Support & utilize cross-border collaboration to maximize customer satisfaction.
• Articulate to an internal and client project team the steps/prerequisites required to complete the scope of work.
• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
• Participate in the technical review process for product enhancements.
• Perform post-configuration review and deliver admin training to partners and end users.
• Liaise with product managers or the Custom Solutions team and provide customer feedback on improvements.
• Identify lead generation in services and software licenses.
• Collaborate with regional sales and provide possible solutions around customer needs and service delivery.
  

  LI-BB1

WHAT QUALIFICATIONS WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

• Associate / Bachelor’s degree in a technical discipline or equivalent experience.
• Minimum of three years experience providing DCIM customer support for complex technical solutions in a data centre environment.
• Customer-facing, project management, analysis, troubleshooting technical skills.
• Demonstrated basic technical knowledge of Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
• Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
• Structured cabling components and concepts (patch panels, fibre, copper).
• Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU).
• VMware vSphere ESX/ESXi VM configuration.
• Accountability and the ability to adapt/multi-task/manage changing priorities.
• Ability to work flexible hours with travel up to 50% required, some globally.
• Data centre surveys and audits.
• Ambitious, self-motivated, and able to quickly learn and apply new skills.
• Good English and local language written and oral communication and interpersonal skills required.
• Working experience in Salesforce and WO management would be an added advantage.
• Certification in Schneider DCIM software is an added advantage.
• Certification in networks & routing concepts would be an advantage but not mandatory.
• VMware Certified Professional or equivalent will be an added advantage.
• Microsoft Certified: Windows Server Hybrid Administrator Associate – Certifications (or equivalent) will be an added advantage.
• Nutanix Certified Professional or equivalent will be an added advantage
• Basic Linux Administration – configure IP address, DNS/hostname resolution, and stop/start/enable service will be an added advantage
• Hyperconverged Infrastructure solutions – Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, and Cisco HyperFlex will be an added advantage
• Basic familiarity with PKI and SSL certificates will be an added advantage