Regional Director of Operations

at  HandPickedHotels

ABOUT THE COMPANY

Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them.
Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team routed in their commitment to aim higher and delighting their guests with magical experiences that offer a true escape from the every day.
With four distinct regions, each Regional Director of Operations (RDO) will be responsible for providing inspirational and dynamic leadership to the General Managers and their teams within their region at an exciting time in the group’s journey to become the UK’s leading privately-owned country house hotel group.
As a Regional Director of Operations, you will be responsible for driving, implementing and delivering the Hand Picked philosophy of Service, Excellence, Consistency across the hotels. You will work closely with the Hand Picked Hotels Executive Leadership Team, Senior Leadership Team and Heads of Department to maximise the performance of the hotels within your region with the guest journey and guest experiences front and centre.
This exciting new role will enable you to be a key influencer for the future and ongoing transformation of Hand Picked, taking your career to new heights.
We have 4 roles, which will oversee the Southeast, Midlands, North and Channel Islands.

This role has primary areas of focus:

• This rare and amazing opportunity will give you exposure to being part of a Senior Leadership Team, who are committed to transforming Hand Picked Hotels to become a leading country house hotel group.
• As Regional Director of Operations you will be able to utilise your experience and knowledge of the luxury hotel industry to coach General Managers and their teams, creating a people centric performance organisation embodying Hand Picked Hotels philosophy of service.
• You will be influential in establishing and creating a culture where the Hand Picked brand philosophy defines their colleagues experience throughout each of the hotels in their region.
• Be responsible for ensuring the delivery of on-site guest experience in-line with Hand Picked Hotels Brand and Values and philosophy of service, excellence and consistency, working hand in hand with your colleagues.
• Provide commercial leadership, setting clear objectives and plans of activity to deliver Hand Picked Hotels’ operational strategy and budget in line with HPH’s values.
• Be responsible for inspiring and leading the General Managers and their teams to develop and deliver annual operating plans to meet and exceed the agreed profits and targets.