Regional Director of Technology Operations - EMEA

at  WPP

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

• Develop and execute a regional ET operations strategy aligned with WPP’s overarching Technology Operations and ET strategy.
• Partner with Cluster Directors, the Senior Director of Tech Ops, and the broader Tech Ops management team to translate business priorities into actionable ET initiatives.
• Identify and champion technology opportunities to optimize business processes, enhance efficiency, and drive innovation within the region.
• Manage the regional Tech Ops budget, ensuring optimal resource allocation and cost-effectiveness.
• Oversee the day-to-day technology operations within the region, with a strong focus on delivering exceptional end-user support through deskside and executive support teams.
• Effectively balance the demands and priorities of various clusters with available resources across regional teams.
• Deliver secure, reliable, and high-quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets.
• Drive continuous improvement initiatives to optimize service quality and reduce costs.
• Lead and inspire a high-performing team of technology professionals, fostering a culture of collaboration, accountability, and continuous growth.
• Develop team members’ technical skills and leadership capabilities through mentorship and coaching.
• Build and maintain strong relationships with key stakeholders, including business leaders, ET colleagues, and external vendors.
• Provide regular updates to stakeholders on ET operations, projects, and initiatives, effectively managing expectations within a matrixed environment.