Regional Estates Manager - Northern

at  Get Staffed Online Recruitment

REGIONAL ESTATES MANAGER - NORTHERN

Are you an experienced leader with a passion for driving operational excellence and delivering outstanding customer service? Our client has a fantastic opportunity for you!
Our client, a leader in open space management, is seeking a dedicated and motivated Regional Estates Manager to join their team.

THE PERSON

They are looking for a motivated, passionate and committed individual who is driven to deliver excellence every day and doesn’t settle for “good enough”. You should be experienced in managing operational and/or delivery teams, with a proven track record of maintaining high standards, improving performance and delivering growth.
Whilst experience in estate management (grounds maintenance, arboriculture, landscaping and estates services), property management or working within the housebuilding sector or green services environment would be an advantage, what is important is the willingness and ability to do the right thing.

KEY SKILLS:

• Experience in operations management, particularly in project deliver or estates. management, with a proven track record in a leadership role.
• Excellent communications skills, both verbal and written.
• Contractor Control and Engagement.
• Knowledge of a Qube Property Management System is advantageous although not essential as full training will be provided.
• Ability to multitask and work efficiently to agreed deadlines.
• Highly motivated, reliable, with the commitment to complete activities.
• Planning and organisation of individual and team workloads and work streams to identify priorities.
• Ability to work under pressure in a fast-paced environment.

THE ROLE

As Regional Estates Manager, your primary role will be to oversee all estate related and grounds maintenance operational activities across their northern region, ensuring the highest standards of service delivery, with a focus on achieving gross profit margins, driving operation excellence, and ensuring exceptional customer satisfaction.
Reporting directly to the Operations Director, the successful candidate will motivate and lead their dedicated team of Estate Officers, whilst continuing to maintain their high standards.

MAIN RESPONSIBILITIES:

• Lead and mentor their team of Estates Officers within the northern region to ensure all on-site operational activities meet the highest standards.
• Continuously monitor performance and quality of on-site operations.
• Deliver outstanding customer service, ensuring satisfaction across all touchpoints.
• Monitor and drive financial performance, ensuring profitability across operational activities within the northern region.
• Ensuring compliance to company standards and procedures.
• Prepare and present monthly reports to the board of directors on operations, targets and revenue.
• Acting as the main point of contact for assigned clients, fostering and nurturing strong professional relationships.