Regional Event Security Program Manager

at  PINKERTON

We are as invested in your career as you are.
As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.
This is just one of the several exciting career opportunities that are currently available.

JOB SUMMARY:

The Regional Event Security Program Manager will assist the Security Management team with the training, development, and deployment of Brand Ambassadors in the APAC and EMEA regions. The Program Manager directs a team of supervisors and maintains standards of Brand Ambassador services while organizing and coordinating high profile events.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

Bachelor’s degree with at least three years of events planning experience including organization, vendor management and team development for high-profile clients. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

ESSENTIAL FUNCTIONS:

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Develop and maintain a set of Brand Ambassadors (BA) standard operating procedures to ensure that the customer experience is consistent and exceeds expectation for events.
• Represent the security team in relation to all strategic and vendor discussions concerning the BA program.
• Manage a group of BA Team Leads and oversee the Brand Ambassador teams to ensure scheduling that provides a consistent and secure experience and environment to all employees and guests during events.
• Develop the training, mentoring and coaching of the Brand Ambassadors including the use of events system tools, SOPs, and event etiquette.
• Liaise with partners, vendors, and external event companies or any other third parties, as required.
• Oversee large events at the planning stage, and where required delivery stage, with the event coordinators and manage the BA staffing requirements with BA Team Leads and vendors, where necessary.
• Complete event reports and management metrics, as required.
• Follow up with event hosts with post-event feedback.
• Serve as a subject matter expert.
• All other duties, as assigned.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Rapid and effective decision-making during stressful situations.
• Frequent sitting, standing, and/or walking.
• Evenings and/or weekend hours may be required for the successful event completion.
• Travel, as required