Regional Facilities Manager

at  OCS Group

ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market.

AS PART OF YOUR ROLE, YOUR KEY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• To work with all relevant parties to improve the operational systems, processes, and policies in support of the company’s mission which includes contributing and originating strategic planning within the operations department and wider business
• To direct the performance and behaviours across the Operations function, ensuring compliance with the Budget and both business strategic and tactical plans. Ensuring the best value return from the business.
• To interact with the Directors and key stakeholders of the business and support and deputise the National Account Manager when required.
• Monitor and manage SLA’s in order to deliver tasks in a timely and effective manner for the end user.
• To manage daily communications to the OCS team in order to highlight areas of focus.
• To complete trend analysis on planned and reactive tasks. Produce ADHOC, daily, weekly and monthly reports.
• Manage and update CAD plans as and when required.
• Manage the Invoice process from start to finish and act as the on-account finance controller.
• To track and record all service charge items in multi-tenant sites.
• Manage the ACW budgets and quotes process.
• Manage and maintain Subcontractor information and documentation
• Support and cover for the London, Manchester and Scotland FM’s, deputising in times of absence.

Experience and attributes essential for the role

• Previous Facilities Management experience
• Excellent verbal and written communication skills
• Able to prioritise workload in order to meet deadlines
• Strong financial understanding with keen attention to detail
• Friendly outgoing personality
• The ability to remain calm under pressure
• Competent in the use of Microsoft Office applications
• CAD experience
• Willing to ‘go the extra mile’ to provide a best-in-class service
• Willing to learn and continually develop skills
• Has a ‘Can do’ attitude

Experience and attributes desirable for the role

• Worked with Concept Evolution or similar CAFM systems
• A Customer Experience mindset
• Health & Safety experience, IOSH or equivalent qualification
• Industry knowledge in Engineering and Cleaning
• Financial acumen
• Moves and changes experience