Regional Facilities Manager (South East)

at  British Land

THE ROLE

To lead in the delivery of the highest quality facilities management services to both occupiers and customers across a regional portfolio of retail parks. Properties currently in the region are in Orpington, Dartford, Woking and Thanet although other assets could be added to the region depending upon acquisition activity. To oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all aspects of the asset meet and maintain statutory requirements and remain fully compliant.

WHAT YOU’LL DO

Operational Management

• Take the lead on all operational matters pertaining to the portfolio, ensuring that the highest operational standards are maintained
• Undertake regular documented site inspections, uploading reports at the required frequency
• Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
• Regularly review operational processes and procedures to ensure both compliance and best practice are maintained
• Ensure all equipment is kept serviceable and fully maintained in line with manufacturers recommendations
• Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required
• Take the lead with the drafting of service charge budgets
• Undertake assisted viewings of vacant units, either unaccompanied or in collaboration with leasing agents.
• Oversee the fit our process pertaining to vacant retail units, liaising with internal and external experts as appropriate and ensuring that all fit outs are delivered to the highest possible standards

Occupier Liaison

• Be the first point of contact for issues raised by occupiers and customers and to resolve these as quickly and efficiently as possible
• Regularly visit and liaise with occupiers to build strong relationships and to quickly resolve any service issues they may have
• Carry out regular inspections to ensure that occupiers are complying with their repair and maintenance obligations and other management regulations
• Report to internal stakeholders (Asset Manager, Surveyor, Leasing Manager etc) on changes in occupational status, alterations or other works taking place that have not been previously agreed
• Target and deliver increased usage of BL:Comm

Relationships and Team Motivation

• Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience
• Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community

Sustainability and Community

• Implement and monitor the environmental strategy for the portfolio, including energy management, to meet British Land’s environmental and sustainability targets

Health & Safety

• Ensure the HSE policy is implemented and that all on-site staff and visitors are aware of their responsibilities and duties
• Update the Health & Safety on-line reporting system and ensure all certification and identified actions are completed within the allocated time
• Ensure a full set of Risk Assessments exist appropriate to the Estate and that Permits are issued where required
• Help prepare and ensure readiness of the Incident management plan and business continuity plan

Additional Responsibilities

• Attend site in the event of an incident or emergency and report back as soon as possible to appropriate personnel.
• Attend relevant CPD, conferences and trade shows to maintain industry knowledge and be aware of innovations and best practice. Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency.

Responsiveness

• To achieve all deadlines relating to health and safety reporting guidelines.
• To ensure 100% compliance with all health and safety documentation
• To ensure 100% compliance with all sustainability, environmental, and energy data requirements and requests.
• To respond in a timely manner to all head office requests for information