Regional Field Engineer, Republic of Ireland

at  IndigoTG

ABOUT YOU

Our ideal candidate will have:
5+ years of technology/operations experience in an ICT environment.
A third-level qualification in engineering, computer science, physics, or similar.
Skills in OLT/ONT troubleshooting, OTDR testing, Fibre Fault finding, Core Fibre, FTTP.
Domain knowledge across OSS, OLT, ONT, DWDM, and IP (Nokia an advantage); and deeper domain expertise in Fibre Fault finding, OLT, ONT, and PON.
Knowledge of Analytic Trouble Shooting (ATS) techniques, test methodologies, and techniques; and an aptitude for analysis, prioritization, and clear technical communication to identify root causes of functional and performance problems and generate remedies and resolutions.

ABOUT US

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, ethnic minorities, people with disabilities, and LGBTQ+ individuals.
As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities.
Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.
At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities.
At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment.
Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders

We are seeking two dedicated and experienced Regional Field Engineers to join our team for a 12 month plus assignment. The successful candidate will contribute to providing field support on gigabit-speed broadband to homes, farms, schools, and businesses that are not fully served by commercial operators.
Key Objectives / Accountabilities:
We are looking for enthusiastic Second Line Support Engineers. You should be comfortable with a constantly changing environment, detail-oriented, and passionate about efficiency and excellent service. Ideally with domain expertise across two or more of OSS, Optical Line Termination (OLT), Optical Network Termination (ONT), DWDM, and IP (Nokia an advantage). Deep specialist domain expertise or the aptitude to develop such in OLT, ONT, and Passive Optical Network (PON) technology, systems, and related processes is required.
Key Responsibilities/Requirements:
Must live or be prepared to live within 25km of the regional town centre in the area you apply to be responsible for within 3 months of being hired.
Responsible for a region of approximately 40-50 nodes.
Perform in-field repair and preventative maintenance to support optimal function and performance of all FTTH access network elements across the OSS, OLT, ONT, Microwave DWDM, and IP domains, specializing in Fibre, OLT, ONT, and PON.
Support the resolution of complex customer issues.
Resolve complex single- and multi-domain issues.
Contribute to the performance management of the operations team and third-party contractors.
Foster an open team culture of excellence, efficiency, and continuous improvement.
Develop strong relationships with colleagues in the Network Operations Centre and the Customer Operations teams, as well as liaising with third-party vendor specialists who will provide third-line support.
Work with business stakeholders and IT to ensure the quality of documentation and the ability to measure and manage the performance of the network to stringent KPIs.