Regional General Manager Operations

at  AlFuttaim

Job Requisition ID: 166962
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

CUSTOMER EXPERIENCE, MARKETING, VM

• Champion a customer-centric approach to enhance and maintain high standards in the in-store experience.
• Strengthen brand representation by increasing Blue presence across all stores.
• Ensure a seamless, positive customer experience across all channels, consistently aligning with the M&S customer promise.
• Set clear, ambitious targets for all marketing activities, monitor performance, and adapt plans based on insights.
• Collaborate to gather insights and refine strategies for effective marketing and branding of new and existing products.

REQUIRED SKILLS TO BE SUCCESSFUL

• Strategic, analytical and tactical abilities
• Proven leadership abilities and lead by example
• Budget management skills with a focus on value for money/return on investment
• Working knowledge of data analysis and performance/operation metrics

OVERVIEW OF THE ROLE

The Regional General Manager Operations drives business profitability by maximizing sales, managing costs, and ensuring an exceptional customer shopping experience. He/she support team growth to maintain high retail standards and exemplary customer service across all stores, ensuring a brand-aligned customer experience that delivers our customer promise.

WHAT EQUIPS YOU FOR THE ROLE

• Experience of leading retail and commercial operations in a sizeable retailer with extensive technical knowledge and related experience in Food, Clothing
• Strong commercial knowledge in Clothing and Food
• In depth knowledge of diverse business functions and principles (e.g. buying, supply chain, finance, customer service etc.)
• Ability and experience in setting, monitoring and reporting against targets to key internal and external stakeholders
• Managed to deliver Best in Class Customer Service/Store Standards & Operational Excellence
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