Regional Head OFR Operations Europe

at  Deutsche Post DHL

DIFFERENTIATOR

• Strategic leadership in operational excellence
• Establish and implement operational excellence strategies that have short to mid-term (1-5 years) impact on business results in alignment with OFR Global Target Operating model and overall business strategy
• Strong stakeholder management capabilities with various stakeholder levels to ensure alignment and support for process excellence agenda and effectively manage change
• Ability to drive a common operational excellence agenda within the region
• Ability to develop a strong and high performing regional operation team
• Ability to coach and develop direct reports in line with DPDHL Leadership Attributes
• Ability to lead broad-scope transformation programs on regional level – from planning to execution.
• Extensive knowledge of the ocean freight end-to-end processes and system landscape
• Education Level: Master’s Degree or equivalent experience
• Experience Level: More than 8 years

SKILLS

Operations Management, Process Engineering, Business Processes, Quality Control, Net Promoter Score, Reporting, Performance Management, Process Improvement, First Choice, Change Management, Cost Reduction, Third Parties, DHL Business Knowledge, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing

EDUCATION LEVEL

Master’s degree or equivalent experience

EXPERIENCE LEVEL

more than 8 years

JOB PURPOSE

Lead the Regional OFR Operations organization to adopt and integrate the global OFR standard processes within the region. Provide strategic guidance, support countries with process analysis and feedback, and develop improvement roadmaps. Ensure compliance with regulations and foster a culture of collaboration and change management.
Contribute regional insights to the global OFR standard development. Identify and implement process improvements to reduce costs, errors, and enhance product/service quality. Lead projects to boost efficiency, revenue, and profitability. Ensure effective communication and coordination between regional, global, and country stakeholders.

KEY TASKS

• Strategic Process Design, Optimization, and Solution Delivery: Implement and execute strategic plans to design, optimize, and deliver regional processes and solutions, ensuring alignment with global standards, regional organizational objectives, and market demands.
• Standardization and Harmonization: Drive the standardization and harmonization of business processes within the region, ensuring consistency and efficiency, focusing on end-to-end processes, roles and responsibilities, process documentation, workflow, training materials, GSC services, and reporting.
• Continuous Improvement Initiatives: Identify and oversee continuous improvement initiatives within the region to enhance operational efficiency, quality, reduce waste, and improve overall performance and customer satisfaction.
• Change Management: Champion a culture of change and innovation within the regional operations, implementing effective change management practices to facilitate process improvements.
• Performance Management: Drive performance improvement in line with global metrics and key performance indicators (KPIs)
• Collaborate with regional cross-functional teams and key stakeholders, including carriers, data providers, customers, and internal teams, to drive process improvement initiatives and ensure successful solution delivery aligned with both regional and global organizational objectives
• Training and Development: Provide training and development opportunities for regional team members to enhance their process optimization skills and foster a culture of process excellence.
• Technology Integration: Work closely with regional IT teams to integrate technology solutions that support process optimization and automation initiatives within the region.
• Customer Satisfaction Enhancement: Ensure that regional process optimization efforts prioritize customer satisfaction and contribute to an improved overall customer experience.
• Compliance Oversight: Ensure adherence to legal and company regulations by monitoring and enforcing compliance measures throughout the regional solution delivery process.
• Risk Management: Identify and mitigate potential risks associated with solution delivery, ensuring business continuity and resilience within the region.