Regional Human Resources Service Partner- Tier I

at  Trojan Technologies

Imagine a world where everyone has access to clean water, safe food and medicines, and trusted essential goods.
That is the tomorrow Veralto is creating today. Veralto is a $4.8B global leader in essential technology solutions. Our industry-leading companies are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto’s Product Quality and Innovation companies – Esko, Linx, Pantone, Videojet and X-Rite – help protect the world’s food, medicine and essentials by enabling customers to track and authenticate the billions of goods that travel the global supply chain every day. And our Water Quality companies – Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS – help customers manage, treat, purify and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide. Our global team of 16,000 associates is guided by the Veralto Enterprise System and united by a powerful purpose: Safeguarding the World’s Most Vital Resources™.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• 1-2 years in an HR, Customer Service or Shared Services role
• High School Diploma or equivalent
• Proficiency in MS Office and excel
• Experience with HRIS systems, preferably Workday
• Familiarity with case management or CRM tools
• Proficiency in multiple languages (English, Spanish, French) is a plus.
  At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
  If you’ve ever wondered what’s within you, there’s no better time to find out.

ABOUT THE ROLE

We are seeking a Regional Human Resources Service Partner to enhance the Human Resources Shared Services team’s mission of delivering an exceptional associate experience. This role enables HR teams and associates to focus on high-value work through operational excellence, technology, and analytics.

RESPONSIBILITIES:

• Serve as the HR point of contact for inquiries.
• Ensure consistent application of policies and procedures.
• Manage your assigned caseload in the ticketing system (Jira).
• Inspire team to innovate and exceed expectations.
• Resolve Tier 1 cases using the knowledge database, FAQs, and training materials.
• Escalate cases to Tier 2 and Tier 3 as needed.
• Contribute to the creation and improvement of knowledge resources.
• Process Workday transactions for People Leaders, HR Community, and Associates using standard documentation and knowledge articles.
• Maintain confidentiality and handle sensitive information appropriately.