Regional IT Manager

at  Gateway Casinos Corporate Office

GET TO KNOW GATEWAY

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 30+ gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada. Additional information is available at www.gatewaycasinos.com.

YOUR ROLE

Responsible for leading the IT team in delivering exceptional support and services to the organization. This includes mentoring staff, managing day-to-day operations and ensuing timely resolution of technical issues. Assists with IT project coordination, resource management and supervises IT staff as well as has a hands-on approach with supporting end users. Assists with deploying technology resources that will support corporate goals and objectives.

KEY RESPONSIBILITIES

• Responsible for region-wide operations of IT services, support and infrastructure.
• Oversees project management for IT-related undertakings, including needs analysis, milestone planning, implementation and project follow up.
• Assists with developing the IT budget.
• Identifies opportunities and recommends IT solutions that will enhance or improve current business processes.
• Research, designs, and implements the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
• Supports, prioritizes the workload of IT staff members, and manages their performance by coaching, providing positive and corrective feedback, appraising performance, and administering discipline.
• Liaises between users, operations, and external IT consultants in the areas of systems design, modifications or trouble shooting.
• Responsible for the administration of all hardware and software service agreements, vendor and supplier contracts, invoices and warrantees.
• Creates, maintains, and enforces standards/procedures for implementing technical solutions on new and existing applications.
• Ensures IT change management procedures are being followed
• Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required.
• Creates ad hoc and project related status reports and presents findings to key stakeholders.
• Stays informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
• Provides guidance, direction and manages the performance of direct reports. Ensures appropriate appraisals and accountabilities are undertaken.
• Coordinates and confers with professional staff to resolve operating issues and makes decisions and provides authorization within the scope of this position.
• Takes on additional responsibilities as required.