Regional IT Retail Solution Architect

at  Puma Energy

Main Purpose:
Function:
Candidate to have hands on experience on solution architecting and supporting fuels and non-fuel retail domain.
IT Solution Architect ensures that the architecture is well-aligned with retail business strategies, optimizing.
both customer experience and backend operations to drive success in the competitive retail environment.
Functional and working knowledge of fleet, fuels retail, convenience retail, Loyalty program, e-invoicing.
Knowledge Skills and Abilities, Key Responsibilities:
Key Responsibilities:

1- Solution Design:

• Analyze business requirements and define the architecture that satisfies them.
• Develop high-level designs, including system architecture, technology stacks and integration points.
• Ensure the proposed solution is scalable, secure, and cost-effective.
• Drive continuous improvement initiatives.
• Establish and maintain a constructive relationship with the support service provider(s)

2- Technical Leadership:

• Lead technical teams through the development and deployment phases.
• Provide technical guidance, troubleshooting, and best practices to developers and engineers.
• Collaborate with stakeholders, such as business analysts, developers, and project managers.
• Wherever appropriate, evaluate and re-design IS/IT Architecture.
• Manage the high-priority or special issues when required.

3- Evaluation of Technologies:

• Assess new technologies, tools, and methodologies to improve existing systems.
• Recommend suitable frameworks, platforms, or software packages.
• Incorporate Puma IT Service Management best practices providing value to IT projects.
• Proactively identify and mitigate IT operational risks due to Architecture or design.
• Working closely with PMs and Delivery Managers to make sure solution delivery under approved design.

4- Governance and Compliance:

• Ensure solutions adhere to IT standards, security protocols, and compliance regulations.
• Create and maintain documentation, including solution architecture diagrams and technical specifications.
• Be a part of Change Advisory Board Approvers to make sure changes applies IT standard and manages architecture /designs impacts

5- Integration and Scalability:

• Design solutions that integrate seamlessly with existing eco-systems and processes.
• Ensure that solutions can grow with the business, both in terms of scale and functionality.

6- Stakeholder Engagement:

• Lead technical teams through the development and deployment phases.
• Provide technical guidance, troubleshooting, and best practices to developers and engineers.
• Collaborate with stakeholders, such as business analysts, developers, and project managers.
• Work with IT Retail Support Services providers to act with empathy when resolve client issues.
• Work in a “Problem Solving” mode when be able to Identify an issue.

Requirements:

• Strong knowledge of software architecture, cloud platforms (AWS, Azure, GCP), and enterprise architecture frameworks.
• Proficiency in designing and deploying cloud-based solution with a focus on scalability, performance, and cost-efficiency.
• Familiarity with cloud security best practices such as Identity and Access Management (IAM), and encryption strategies.
• Hands-on experience with cloud-native technologies like containers, microservices, and serverless architecture.
• Experience with a range of technologies, such as microservices, APIs, databases, and DevOps practices.
• Excellent problem-solving, communication, and leadership skills.
• Ability to work in a fast paced and high-pressured environment.
• Speak Spanish and English fluently
• Capable of managing multiple initiatives and remote/offshore resources

Experience:

• Bachelor’s degree in computer science or related IT field (certifications and retail industry experience are advantageous).
• 3+ years of experience in solution architecture, designing and implementing large-scale, enterprise-level IT solutions across multiple industries.
• Proven track record in leading technical teams and delivering complex projects, ensuring alignment with business objectives and technical constraints.
• Extensive experience in architecting cloud-based and on-premises solutions, including platforms such as AWS, Azure, GCP.
• Hands-on experience with microservices architecture, API management, and integration of diverse systems and platforms.
• Technical and hands on knowledge on Databricks, Azure Data Factory, Networking, IT Security, FCC Wayne Fusion setup (Desirable) and configuration Mobile app store administration
• Skilled in identifying business requirements and translating them into scalable, secure, and cost-effective solutions.
• Demonstrated ability to evaluate and select technology stacks, tools, and platforms for optimal performance and reliability.
• Multicultural environment experience

Skills:

• Fluent in English and Spanish
• Experience in cloud platforms (AWS, Azure, GCP) and enterprise architecture frameworks.
• Strong skills in solution architecture for omnichannel retail, mobile payments, and digital customer experiences.
• Excellent communication, problem-solving, and leadership abilities.

Competencies:

• Strongly organized and structured
• Strong experience developing credibility with internal and external partners
• Important to be able to work with the business users at all level.
• A can-do attitude
• Able to prioritize work and deal with conflicting requirements
• Innovative and autonomous
• Strong team player

Key Relationships and Department Overview:

Key Relationships:

• Internal – IT Project Managers, Business Analyst, CTO, IT Infra Team, IT Operations, Business Stakeholders.
• External – Developers, QA/Testers, Third Party Solution Architects (Vendors)

Please refer the Job description for details