Regional Manager

at  FirstService Residential

THE COMPANY

FirstService Residential leads the property management industry, with over 8,500 communities in the United States and Canada operating under our professional management services.
FirstService provides competitive salaries, top benefits, and career training, continually investing in our associates’ professional development, setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.
Embark in a fulfilling career in regional property management with FirstService today.

EDUCATION & EXPERIENCE

• Bachelor’s degree in business or related field from an accredited college or university; or equivalent combination of education and experience
• 5 to 7 years’ experience in property management, construction or hospitality preferred
• Experience in operations, account management or relationship management
• Valid state driver’s license and state-mandated vehicle insurance
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired

KNOWLEDGE, SKILLS & PROFICIENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.
• Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction
• Demonstrated success working with and managing cross-functional teams, committees and councils in order to achieve desired results
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily
• Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager
• Excellent leadership skills to coach, develop and motivate community managers and other direct reports at all times
• Excellent time management skills to meet deadlines and display efficiency
• Demonstrates a routine and effective ability to adjust to changing circumstances.
• Listens attentively to questions and comments.
• Communicates in a professional and composed demeanor under all circumstances.
• Displays exceptional ability to analyze manage with a variety of situations and anticipates potential problems.
• Maintains a professional relationship with BOD, unit owners and vendors.
• Encourages staff to behave in a professional manner and comply with company’s safety standards.
• Motivates others to work as a team.
• Responds to questions accurately when asked and possesses good communication and composition skills.
• Observes all safety standards and participates in the company’s efforts to provide safe work environment

PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Must be able to sit for long periods of time at a desk
• Must be mobile enough to move around office
• Must be able to hear in order to receive telephone calls and voice mail messages
• Must possess a valid driver’s license and insurance, and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.

Salary:

• $80K - $90K / year

JOB RESPONSIBILITIES

The regional manager will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential.
This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. A Regional Manager must be adaptable and is always looking to motivate and inspire others to do their best.
The Regional Manager position will provide management, direction, and leadership for three to four communities to ensure the properties are maintained and operated in accordance with company objectives. Responsibilities include working closely with the association, Board of Directors (BOD) and/or the developer to manage and operate the community, facilitate solutions to problems between communities and internal support staff.

ESSENTIAL DUTIES & RESPONSIBILITIES

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time
• Must have finger dexterity for typing/using a keyboard
• Must be able to sit for long periods of time at a desk
• Must be mobile enough to move around office
• Must be able to hear in order to receive telephone calls and voice mail messages
• Must possess a valid driver’s license and insurance, and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law