Regional Manager

at  FirstService Residential

The Company
Are you the missing piece? As North America’s leading property management company, we know the
value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when
needed. We are looking for energetic, adaptable people who understand that they are part of something
larger and want a long-lasting career creating human connections. Our associates are the reason for our
success, so we recruit quality people who will always do what’s right and build great relationships with the
residents of the communities we serve. At FirstService Residential, we live our values every day. If you
are passionate about helping people live better lives and are looking for an environment with room for
career growth, you’re in the right place!
Job Responsibilities
Responsible for managing communities, assisting in training and development of Managers and
associates and assists in building and maintaining relationships to aide in the growth of the
company.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not
all duties assigned to every position are included, nor is it expected that all positions will be assigned
every duty.

General:

• Assure that the policies, resolutions and goals of the Board are carried out
• Be knowledgeable of all Association Governing Documents, Rules and Regulations

and general legal requirements of a community association

• Provide excellent customer service and maintain open lines of communication with

fellow Associates, homeowners and Board of Trustees

• Have general knowledge and understanding of building systems and components
• Be available to be on-call to handle after-hours emergencies
• Follow all policies and procedures of the company and Association
• Assist the Board in preparing an Emergency/Disaster Preparedness Plan, if applicable
• Such other duties and responsibilities as may reasonably be directed and required
• Update and maintain community information in Connect, including but not limited to

the
Community Web Site, Community Projects, Management Reports and all Association

documents and forms

• Full utilization of all FirstService systems such as Connect, ADP, FirstClass, Avid,

Accounting systems, WelcomeLink, IT Support Helpdesk, where applicable.

• Attend regular training sessions and manager meetings.

Fiscal:

• Provide input and assist the Board with the preparation of the Association’s annual

budget

• Be responsible for the daily implementation of the annual budget, perform general

financial management and recordkeeping

• Attend regular meetings of the Finance Committee, if any, to review the Association’s

fiscal and financial status

• Coordinate receipt and review of invoices for services and ensure timely payment of

bills

• Assist Association and In House counsel on collection matters and monitor

maintenance fee accounts

• Monitor and report monthly financials
• Provide necessary documentation and approvals for invoice payments to Accounting
• Notify Association and FirstService of errors

Regular attendance and punctuality are essential functions for the role

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical

conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules.

Notify supervision of unusual equipment or operating problems and the need for additional

material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate

issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining

to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

• On-site staff where applicable.

Education & Experience
 Minimum of 3+ years of accredited college program or equivalent business experience
 5+ years of property management experience
 Strong organizational skills
 Strong written and verbal communication skills
 Demonstrated leadership in current or prior roles
 Excellent word processing, mathematics and computer skills required
 Commitment to obtain/continue CPM, PCAM, ARM or AMS designations or
equivalent.
 Demonstrated ability to work proactively and effectively with team associates, HQ
matrix personnel and other senior executives
 Experience in strategic planning, analysis and execution
 Experience with budget planning, analysis and execution skills
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or

ability required.

• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks,

and to coordinate the work of others.

• Ability to keep complex records, to assemble and organize data of complex nature, and

to prepare and submit reports in acceptable formats and in a timely manner

• Ability to conceptualize, plan and organize multiple programs and assignments

effectively.

• Ability to work on complex and confidential tasks utilizing judgment, tact, and

resourcefulness.

• Skill in developing and maintaining good working relationships.

Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual
office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and

moving objects that can weigh up to 25 lbs or more following appropriate safety procedures. This
movement can occur throughout the day. Must also be able to climb several flights of stairs if

necessary.

• Must be able to drive - Some local travel by personal vehicle is required
• Must be able to sit and stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve

issues and manage the business.

• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and

faxes and to walk around the property. This could include lengthy walks on uneven areas.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors,

and other associates.

• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• This position may alternate between working indoors in a controlled climate and with proper

lighting, to an outdoors setting with variable climate and lighting.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with

good reasoning skills.

• Must be able to work on more than one assignment at a time with frequent interruptions, changes

and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under
such circumstances. For safety reasons, employee must remain alert to working conditions and

aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment which may be stressful due to

adversarial situations resulting from the proper performance of duties
The work environment characteristics are normal office conditions for the role. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. Hours over and above normal office hours will occur, including evenings, holidays,
and some weekends. Schedule is subject to change based on business needs.
Travel
N/A
Disclaimer
The above information on this description has been designed to indicate the general nature and
level of work performed by employees within this classification. It is not designed to contain or
be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. This is not an all-inclusive job description; therefore,
management has the right to assign or reassign schedules, duties and responsibilities to this job
at any time

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethica