Regional Manager - HR Business Partner - Behavioral Health 901

at  Telecare Corporation

Telecare’s mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

POSITION SUMMARY

The Regional Manager, HRBP (RMHRBP) partners with Senior Corporate and Operations leadership to provide strategic HR direction, guidance, and support for regional area. Provides strategic oversight of assigned programs and oversees the regional Human Resource Business Partner operations to determine areas of strength and opportunities for improvement. Collaborates with company leaders to retain and develop employees to enable strong business and clinical outcomes. Proactively assesses and diagnoses regional trends impacting engagement and retention of employees and provides strategic solutions.

SKILLS

• Strong communication skills; verbal, written, and presentation
• Ability to think critically and provide sound recommendations and direction
• Ability to successfully manage and prioritize competing priorities
• Ability to operate with the highest level of integrity, confidentiality, and independently
• Ability to manage workload complexities for multi-site locations
• Ability to interact with all levels of staff
• Ability to lead a team and foster collaboration
• Strong computer skill set; excel, word, power point, etc.

The essential functions listed below are general examples and not a description of comprehensive duties. Specific duties and responsibilities may vary depending on regional and operational needs.

• Demonstrate the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Fosters a positive work environment through partnership with program leadership by identifying areas of opportunity for engagement and retention of staff based on regular review of HR metrics such as turnover data, employee engagement results, exit interview data, and vacancy reports.
• Works closely with Center of Excellence Employee Relation team on complex employee relation issues.
• Provides recommendations to increase employee engagement and retention within the Region.
• Collaborates across HR functional areas including compensation, benefits, HRIS, recruitment, and leadership development to ensure consistency between corporate and regional initiatives.
• Partners with program leadership and regional operation leaders by assisting in problem solving complex HR issues, conflict resolution, teambuilding, coaching and development opportunities.
• Serves as a trusted advisor and partner for staff, leaders, and regional leadership team.
• Drives succession planning activities within the region through partnership with Key Stakeholders.
• Collaborates with Employee Relations team to resolve complex employee relations issues.
• Establishes and maintains strong working relationships with programs and fosters positive communication, and collaboration with stakeholders.
• Effectively leads and manages a team of HR Business Partners to support HR operations within the programs and region
• Partners with Talent Acquisition to design, develop and implement program recruitment plans with a focus on creating staff stability
• Fosters a positive employee relations environment by working with program leaders on integrating engagement strategies with recruitment and retention efforts
• Routinely monitors overall regional HR performance metrics to ensure alignment with organizational goals and objectives and communicates trends to leadership team and recommends intervention if needed
• Supports, implements, and monitors the rollout of companywide HR processes and practices across the region to ensure consistency and compliance.
• Develops dashboard and spreadsheets to review regional program performance around key HR metrics. Communicates impact to business leaders and develops strategies to assist in driving results.
• Conducts needs analysis and makes training recommendations that enhance employee development and performance improvement.
• Works closely with management and leadership teams to coach and develop across all levels of the organization.
• Participates in recruitment strategy meetings to ensure regional and program level focus on staff retention, filling of key leadership positions, and hard to fill program level positions.
• Leads, manages, and coordinates talent management and succession planning processes within the region.
• Performs other duties and responsibilities as assigned or revised at the discretion of management.