Regional Manager Motor Assessing

at  TOWER Insurance

WHY YOU’LL LOVE WORKING WITH TOWER

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

WHAT YOU WILL BE DOING

Are you ready to lead a dynamic team and make a significant impact in the world of motor assessing? As the Regional Manager Motor Assessing at Tower, you’ll play a crucial role in driving our success by leading our Motor Assessors and ensuring top-notch motor assessing services. Your efforts will help control claims expenses and elevate customer satisfaction to new heights.

DIVE INTO THE HEART OF YOUR RESPONSIBILITIES:

• Oversee large loss and complex claims, ensuring accurate motor damage assessments and accurate internal motor assessments.
• Manage customer escalations for externally assessed claims and escalations related to the external delivery of other motor services.
• Ensure timely customer contact and quality assessment reports; you will be confident to handle customer escalations for externally assessed claims and services and resolve any complaints effectively and professionally,
• Lead and mentor a team of Motor Assessors, providing guidance and support to ensure high performance.
• Oversee the day-to-day operations of the Motor Assessing team, ensuring compliance with company policies and industry regulations.
• Drive continuous improvement in processes and knowledge management.
• Integrate Motor Assessing into the overall claims process.
• Support Claims division initiatives to achieve strategic goals.
• Collaborate with Debt Recovery, Fraud and Claims Leakage Team to assist in controlling Tower’s Motor loss ratio.
• Manage day-to-day relationships, in collaboration with the Partner Performance Managers, with external suppliers of motor assessing and motor services.
• Manage relationships with external Motor assessing and services suppliers.

To be successful in this role, you will also demonstrate the following:

• A minimum of 5 years’ experience in leading a Motor Assessing team.
• Hands on experience of Motor repair procedures and standards, including all associated legislation and regulatory requirements.
• Experience in administration, cost control, and the preparation of assessing reports.
• Relevant industry certifications are a plus.
• Extensive knowledge and application of relevant legislation and compliance requirements.
• Understanding of motor and other supplier contracts.
• Strong negotiation skills