Regional Manager, Retail Operations

at  Rawlings Sporting Goods Company Inc

Title: Regional Manager, Retail Operations
Department: Outside Retail Sales
Reports To: Director of Retail Operations- Omnichannel
Location: East Region
Status: Exempt
General Overview: The Regional Manager is multi-unit leader who drives the Rawlings brand initiatives and goals within the brand store and D-Bat locations. This person will be the first point of contact and have oversight of locations within their assigned region offering day-to-day operational and strategic sales support regarding sporting goods sales. Core responsibilities include offering day-to-day operational and strategic support to all locations, including POP merchandising, driving sales, achieving financial targets, and identifying opportunities to grow the business.

Essential Duties & Responsibilities:

• Responsible for driving sales and achieving growth targets for all Direct-to-Consumer brick & mortar channels within assigned region.
• Provides guidance, via phone and in-person, for the day-to-day operations of regional retail locations are efficient and productive.
• Frequently visits regional retail locations to build strong relationships and ensure that store performance level is maintained.
• Coaches and mentors Brand Store teams and D-BAT Pro Shop Leaders to meet store’s performance standards.
• Schedules and hosts regional calls to set direction and promote collaboration across stores.
• Communicates sales goals and meets with team regularly to assure metrics are being met.
• Ensures that standards for merchandising are in compliance with Rawlings training. Ensures all Rawlings guidelines are followed – Square pins, promotions and discounting, product launches, merchandising standards, etc.
• Works with local management as needed to ensure customer satisfaction is met, including interface with end consumers if needed.
• Identifies opportunities for improvement in the stores; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Identifies local market conditions to ensure the product assortment is tailored to the consumer for each store.
• Communicates location assortment needs to Rawlings’ internal planning team.
• Holds product training seminars to ensure all teams are up to date on product feature/benefits.
• Leads annual physical inventory, manages monthly cycle counts and transfers when warranted.
• In partnership with D-BAT management, ensures that pro shop staff complete the Librix product training.
• Works collaboratively with leadership to develop marketing programs and promotions to increase sales and/or introduce new products and services.
• Identifies prospective opportunities in conjunction with MHL/sales rep, to drive organizational traffic through D-BAT
• Implements initiatives to expand consumer engagement and touchpoints across assigned region.
• Works in conjunction with local ownership and leadership teams to identify and address business protocol issues.
• Responsible for the Performance Management process of exempt Brand Store Managers in assigned region.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND EDUCATION REQUIRED:

• Five years of sales-related management experience.
• Three years retail supervisory experience.
• High School diploma. Bachelor’s degree preferred.
• Proven excellent customer service skills and interpersonal / communication skills.
• Strong problem-solving ability and analytical skills
• Available and willing to work a flexible schedule, including weekends and holidays.
• Proven ability to mentor and train others across multiple geographic locations.
• Proficient with Microsoft Office and Excel
• Strong organizational and time-management skills
  Working Conditions: 75% Travel required
  This job description does not list all the duties of the job. You may be asked to perform other instructions and/or duties. You will be evaluated in part based upon your performance of the task listed in this job description

• Responsible for driving sales and achieving growth targets for all Direct-to-Consumer brick & mortar channels within assigned region.
• Provides guidance, via phone and in-person, for the day-to-day operations of regional retail locations are efficient and productive.
• Frequently visits regional retail locations to build strong relationships and ensure that store performance level is maintained.
• Coaches and mentors Brand Store teams and D-BAT Pro Shop Leaders to meet store’s performance standards.
• Schedules and hosts regional calls to set direction and promote collaboration across stores.
• Communicates sales goals and meets with team regularly to assure metrics are being met.
• Ensures that standards for merchandising are in compliance with Rawlings training. Ensures all Rawlings guidelines are followed – Square pins, promotions and discounting, product launches, merchandising standards, etc.
• Works with local management as needed to ensure customer satisfaction is met, including interface with end consumers if needed.
• Identifies opportunities for improvement in the stores; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Identifies local market conditions to ensure the product assortment is tailored to the consumer for each store.
• Communicates location assortment needs to Rawlings’ internal planning team.
• Holds product training seminars to ensure all teams are up to date on product feature/benefits.
• Leads annual physical inventory, manages monthly cycle counts and transfers when warranted.
• In partnership with D-BAT management, ensures that pro shop staff complete the Librix product training.
• Works collaboratively with leadership to develop marketing programs and promotions to increase sales and/or introduce new products and services.
• Identifies prospective opportunities in conjunction with MHL/sales rep, to drive organizational traffic through D-BAT
• Implements initiatives to expand consumer engagement and touchpoints across assigned region.
• Works in conjunction with local ownership and leadership teams to identify and address business protocol issues.
• Responsible for the Performance Management process of exempt Brand Store Managers in assigned region.
• Performs other duties as assigned