Regional Manager, Support Services, Food Operations - Royal Columbian Hospital

at  Fraser Health

Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 48,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
We currently have an exciting opportunity for a Full Time – Regional Manager, Support Services, Food Operations to join our team at Royal Columbian Hospital located in New Westminster, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

ROLE SPECIFIC EXPERTISE:

• Demonstrated leadership ability and highly develops interpersonal and communication skills.
• Broad knowledge of health facility support service operations.
• Comprehensive knowledge in contract management, and cost/benefit analysis.
• Practical understanding of contract law and commercial terms & conditions.
• Extensive experience in managing partner/service provider relationships.
• Extensive experience in managing projects to achieve results.
• Broad knowledge of the BC Health Care Industry environment.
• Effective leadership and communication skills to foster a respectful and motivating environment.
• Competently utilizes spreadsheet and word processing applications at an intermediate to advanced level and has a comprehensive knowledge of computerized purchasing systems, including e-commerce applications.
• Strong analytical, organizational, communication, interpersonal and administrative skills.
• Physical ability to perform the duties of the position.

Responsibilities:

• Plans, develops, implements and evaluates short and long range goals and objectives and operational opportunities in support of the identified strategic directions of the department and organization as a whole including new builds and redevelopment of site/facilities with a patient/resident focused approach.
• Responsible overseeing the sites operational and capital budgets, understanding and achieving the financial objectives, monitoring and regularly reporting on performance and recommending and implementing remedial strategies.
• Actively pursues improved quality of services by planning, implementing and verifying improvements in key processes. Identifies areas of improvement, provides technical advice and coordinates problem resolution.
• Manages service provider and in-house service performance utilizing Key Performance Indicators and other information, identifies variances and implements corrective action. Prepares and works with BISS leadership in preparation and validation of scope changes following established guidelines and processes.
• Leads and participates in the regional planning process for the portfolio, consults and negotiates with internal user departments and external stakeholders as required to facilitate consensus, and to ensure a fully integrated, high quality, and cost effective service is provided.
• Working with the Regional Director, Food & Dietitian Services, and the Food Services Leadership Team, implements initiatives to enhance food service standardization, quality, productivity and innovative service delivery.
• Partners with the Manager, Dietitian Services to foster a cohesive relationship with clinical services to ensure department and clinical operations priorities are effectively managed within a patient/resident centred model of care.
• Works with/liaises colleagues of the BISS teams to expand and promote initiatives throughout Lower Mainland organizations.
• Develops and maintains a general knowledge of pertinent service provider contracts, particularly of service performance requirements.
• Provides leadership and support to all members of the team and motivates them towards the attainment of the departmental goals; recommends changes to organizational structures to reflect evolving needs and is responsible to ensure and support an on-going system for measuring performance.
• Promotes and facilitates excellence in communication in keeping with customer service philosophy and good business practices.
• Responds to and resolves service related problems within the portfolio and seeks guidance from Subject Matter Expert colleagues as needed for other non-food services and retail services.
• Initiatives being lead will comply with BISS project management processes with an emphasis on timely completion to the schedule commitment.
• Responsible for the application of various collective agreements at their site/facilities; facilitates problem solving and decision making pertaining to various labour relations workplace issues; and works collaboratively with Human Resources staff accessing their advice and support as appropriate.
• Participates on various committees, teams and task groups; as requested representing the Lower Mainland committees at the local, regional and/or provincial level.
• Ensures that the Regional Director and other executive management as appropriate are informed of and aware of significant events and/or activities at other sites/facilities.
• Supports the Manager, Dietitian Services in providing direction to students; as appropriate, collaborates with UBC Dietetic Program Coordinators and Dietitian Services (Food Operations) to develop and modify the food service/administration program to support the 5th Year Dietetic Student Program.
• Performs other related duties as assigned