Regional Operations Manager - Automotive

at  EBlock Corp

Overview:
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/
Manage and support the operational strategy and vision of the Ontario team to include our four pillars - Inspections, Sales Resolution, Transportation and Logistics Centers. Ensure best practices throughout and adherence to SLA’s. Focus on consistently meeting and exceeding Regional Goals. Participate in the hiring process, assist with training and ensure onboarding goes smoothly. Monitors performance and ensures any concerns are addressed in a timely fashion. Develop the operations team, provide opportunities to learn and grow, ensure succession plans are in place and provide continuous feedback for improvement.
We offer a competitive salary, a competitive bonus plan, paid time off, and participation in our benefits, 401k/RRSP, and life insurance programs.
Responsibilities:

What You Will Do:

• Collaborate closely with the Director, Ontario Regional Sales and Director, Operations in the achievement of our regional goals.
• Develop and ensure execution of strategies and tactics to improve the customer experience within Inspections, Transportation, Logistic Centers, and Sales Resolution.
• Strategically negotiate beneficial partnerships with external vendors to ensure SLA’s are met or exceeded.
• Ensure adherence to EBlock operational policies and procedures.
• Ensure operational goals and objectives across the organization are achieved, including measuring and reporting KPIs in each operational pillar.
• Adhere to budgets while ensuring a high level of accuracy and accountability.
• Integrate and align strategies with talent, processes, IT systems, and other areas to increase capability and success.
• Identify talent, and training opportunities, to enhance and grow the operations team.

Qualifications:

What You Will Need:

• Bachelor’s Degree in business or relevant field strongly preferred.
• 5+ years in an operational capacity, preferably within the automotive industry with exposure to one or more pillars: inspections, sales resolution, logistics centers or transportation.
• 5+ years of Management experience required, preferably for groups of 10+ employees.
• Excellent technical and computer skills, including G-Suite, CRM.
• Professional level written and verbal communication and interpersonal skills.
• Detail-oriented.
• Ability to integrate with teams, engender trust and leverage relationships to garner results.
• Ability to compile and analyze data, summarize key points and make value-add recommendations backed by said data.
• Adept at developing and delivering presentations and training to large groups with a knowledgeable, charismatic approach.
• Comfortable with addressing performance issues and working closely with P&C on all employee-related issues.
• Ability to calmly and professionally address customer escalations resulting in good business outcomes.
• Open to giving and receiving honest feedback consistent with a continuous improvement environment.

Working Conditions:

• Generally, normal, office work environment.
• Occasionally exposed to loud noises, hazardous fluids (inspections), and all weather elements.
• Regular travel may be required.

What We Offer:

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Congés payés // Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $86,000.00 - $110,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.
E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process

• Collaborate closely with the Director, Ontario Regional Sales and Director, Operations in the achievement of our regional goals.
• Develop and ensure execution of strategies and tactics to improve the customer experience within Inspections, Transportation, Logistic Centers, and Sales Resolution.
• Strategically negotiate beneficial partnerships with external vendors to ensure SLA’s are met or exceeded.
• Ensure adherence to EBlock operational policies and procedures.
• Ensure operational goals and objectives across the organization are achieved, including measuring and reporting KPIs in each operational pillar.
• Adhere to budgets while ensuring a high level of accuracy and accountability.
• Integrate and align strategies with talent, processes, IT systems, and other areas to increase capability and success.
• Identify talent, and training opportunities, to enhance and grow the operations team