Regional Operations Manager

at  Castlemeadow Care

JOIN OUR TEAM AS A REGIONAL OPERATIONS MANAGER!

Castlemeadow Care is an expanding, family-run care home group that prides itself on innovative practices and a deep commitment to enhancing the lives of those in our care. Our dedication to high-quality service and continuous improvement sets us apart in the healthcare sector.
We’re on the look out for an experienced and dynamic Regional Operations Manager to lead our care homes and facilities across Norfolk and Suffolk. In this pivotal role you’ll drive continuous improvement and uphold our commitment to outstanding customer service. If you have a knack for critical and strategic thinking, an eye for detail, and the ability to inspire and develop high-performing teams, we want to hear from you!

7. COMMUNICATION AND INTERPERSONAL SKILLS

• Communicate complex information concisely, fostering alignment on goals and strategies with stakeholders.
• Listen actively to team and customer feedback, resolve conflicts effectively and promote a respectful workplace.

KEY RESPONSIBILITIES:

• Lead and manage operations across the region, ensuring alignment with organisational goals.
• Analyse complex problems, conduct root cause analysis, and develop sustainable solutions.
• Drive operational efficiency and cost-effectiveness by identifying areas for improvement and implementing best practices.
• Develop and maintain strong relationships with stakeholders, fostering a culture of collaboration and inclusivity across teams.

6. ETHICAL JUDGMENT AND ACCOUNTABILITY

• Demonstrate integrity in decision-making, ensuring alignment with organisational values and ethical standards.
• Hold self and team accountable for results, consistently striving for excellence and transparency in operations.