Regional Operations Manager

at  Octopus Energy Group

Help us make a big green dent in the universe. We’re on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
We believe energy should be better - for you and the environment.
Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heating, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.
As the Regional Operations Manager, you’ll be at the heart of our operations in your region. Your mission is to make sure every customer has an amazing experience when installing our cutting-edge Low Carbon Tech Products, like Smart Meters, EV Charge Points, and Solar & Battery Power. You’ll lead a talented, multi-skilled team, guiding them to deliver outstanding results every time.
You’ll work closely with your direct and indirect teams, always planning ahead and keeping an eye out for new trends, challenges, and opportunities. Together, you’ll drive growth, boost efficiency, and ensure our customers are always delighted with our service!

IF THIS SOUNDS LIKE YOU THEN WE’D LOVE TO HEAR FROM YOU.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone

WHAT YOU’LL DO

• Team Management by fostering a high-performance, data-driven culture, managing a team of 8 area managers to deliver performance, share best practices, and innovate across your region.
• Regional Business Planning by working with cross-functional teams, including Sales, Install Support, Compliance, Supply Chain, Recruitment, and Training to develop and deliver against an agreed, joined-up regional strategy.
• Safety & Quality Compliance by collaborating with the HSE and Compliance Team to ensure that all work is delivered safely and to a high standard, with a mindset of continuous improvement.
• Engage the region to achieve a common goal and ensure that everyone feels part of the mission
• Ownership of Install Business Performance across your region, including overall responsibility for directly and indirectly delivering against key performance metrics: utilisation, weekly install throughput, safety & compliance, team satisfaction, and retention. Collaborate with stakeholders to create a future plan for the region to ensure it meets the needs of our customers.
• Optimise Resource Management by managing the optimum utilisation of multi-skilled teams across your region. This includes empowering area managers to flex available resources to deliver the best customer outcomes and working with the Training Team to maintain an ongoing L&D program for your region.
• Ownership of Regional Customer Experience by taking overall responsibility for customer experience within your region (delivering against agreed targets for wait times, install success, and overall customer satisfaction).