Regional Operations Manager - Shoeless & Fionn’s

at  Foodtastic

ABOUT THE COMPANY

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 27 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.
We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people’s creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.

DELIVER A PERFECT GUEST EXPERIENCE

• Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose driven Restaurant visits with operational intensity to improve business.
• Conduct Restaurant operations and evaluations based on the frequency as outlined in the annual brand plans. Key areas of focus include measuring the brand standards, a full review of Front of the House, Back of the House, Safety and Security, employee relations and Food Safety.
• Observe, assess and score the Restaurants based on the pre-set brand standard audit.
• Coach employees, Managers and Franchisees in the moment to educate and inspire a change in behavior.
• Communicate and share brand standards and available resources that assist the Managers and Franchisees to remedy the gaps while conducting your audit.
• Identify gaps and opportunities and determine root causes in operating standards and overall Guest satisfaction; share the results with the Managers and Franchisees
• Coach and teach the Managers and Franchisees solutions to identified gaps (hourly training tools, etc.,)
• Flag key issues raised during the audit and resolve in a timely manner, report on trends during team meetings, one on one discussions to ensure root cause is resolved.
• Liaise between Managers and Franchisees and brand leadership team to ensure issues that have been identified that are negatively impacting Guest Experience metrics are
• Prepare for audits by being knowledgeable about the restaurants financial performance, results from previous Restaurant audits, in play action plan progress etc., i.e., metrics, past food safety results. Flag any ongoing actions that have not been addressed.
• Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
• Visit the Restaurants on the frequency required by the segmentation model.
• Provide marketing support to a number of Franchisees in various Brands.

REQUIREMENTS:

• 5 years experience in Multi-Unit Franchise Restaurant
• Experience in Operations considered
• Strategic thinking
• Results oriented
• Strong communication skills.
• Effective conflict management skills.
• Effective influencing skills.
• Strong teamwork skills
• Valid driver’s license and access to a vehicle

SOME OF THE CHALLENGES IN THIS ROLE COULD INCLUDE:

• Geographic – multi units across large territory may require travel.
• Ability to work with a variety of personality types.
• Must be able to identify talent and assist leaders in developing strong leadership skills.
• Building strong and cohesive relationships with Restaurants Support Centre and Field teams.
• Must stay up on all brand standards and changes.
• Must clearly understand menu specifications.
• Must be able to conduct detailed audits routinely throughout the year.
• Gain adoption and sustainability of new systems and tools across Brand.
• Must be able to facilitate workshops/presentations.