Regional Operations Supervisor - Texas

at  DaVita

2800 North Loop W, Houston, Texas, 77092-8838, United States of America
If you are a leader who takes ownership of results & instills accountability in your team AND you have experience managing a group of remote healthcare teammates in the Houston area, we have a great opportunity for you!
DaVita Integrated Kidney Care (IKC) is looking for a Regional Operations Supervisor to accomplish company objectives by supervising the daily operations of a team of Care Coordinators.
This is a [ HYBRID / REMOTE ] position - the Regional Operations Supervisor must be capable of leading a team from his/her home office (remotely) & willing to travel throughout his/her market, to successfully engage with IKC teammates & providers.

QUALIFICATIONS:

• High School Diploma
• Bachelor’s Degree preferred
• Minimum 2 years supervisory experience, leading a team
• Excellent communication and interpersonal skills
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
• Ability to handle & maintain confidential information and/or issues, using sound discretion and judgement.

• Directly supervise a Regional team of Care Coordinators and their day-to-day operations
• Provide leadership, onboarding, training, coaching and development to team of direct reports
• Create & foster a positive, fulfilling work environment
• Provide your Regional team of Care Coordinators with direct support, at regular intervals, and encourage professional growth
• Adequately communicate job expectations & parameters to direct reports, ensuring quality patient care is always delivered
• Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
• Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
• Partner with People Services regarding any employee relations issues, timely & appropriately
• Facilitate teammate development (PDRs, coaching, mentoring, training)
• Complete teammate evaluations and establish quarterly & annual goals
• Collaborate with direct reports and upper management to create & implement those professional development goals
• Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
• Understand basic wage & hour laws, as well as federal, state & local laws/regulations
• Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
• Spearhead reoccurring 1:1’s with direct reports
• Maintain strict confidentiality and integrity of medical & operations records; comply with all data collections & auditing activities
• Review & approve time for non-exempt direct reports
• Track overtime, attendance and PTO
• Conduct formal ad hoc training