Regional Product Expert

at  TOMRA

Company Description
TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

JOIN THE RESOURCE REVOLUTION!

Job Description
Join us as a Regional Product Expert, the key link between our customers and internal teams in our office in Leuven. You’ll tackle diverse technical challenges, provide innovative solutions, and ensure seamless support across global regions.

• Serve as the primary technical liaison for customers inquiries, collaborating with our internal service, sales, and global solutions teams.
• Deliver technical support and solutions to our service organisation.
• Assist in offer clarifications, spare parts needs, and service time estimations.
• Conduct training sessions and develop training materials and documentation.
• Manage customer escalations and ensure timely issue resolution.
• Support new product integration, ensuring field services engineers are prepared for product launches.
• Allocate time as follows: 20% customer visits, 40% desk support, 20% process and platform improvement, and 20% training.
  Qualifications