Regional Retail Sales Consultant (Covering Southampton, Bournemouth, Salisb

at  Clay Rock which is part of Original Style Limited

ABOUT US

Original Style is one of the U.K.’s leading manufacturers, importers and distributors of high quality ceramic, porcelain, glass mosaic and stone tiles.
With circa 190 employees, 14 tile showrooms and a global network of retailers, Original Style is committed to continuous development as an industry leader. We have rebranded the majority of our own inspiring, design-led retail showrooms to Clay & Rock, aiming to provide a premium retail experience. With continuous growth and products available in over 60 countries and over 2,000 retail outlets worldwide there’s never been a more exciting time to join Original Style. Your growth is equally important to us – we will support you to reach your full potential and achieve your personal development goals.

KEY SKILLS

• Essential to possess a valid driving licence.
• A natural salesperson and communicator; well-presented with an outgoing, enthusiastic and confident personality.
• Customer focused.
• Responsible, reliable and trustworthy.
• Numerate and accurate.
• Able to work on own initiative and as part of a team.
• Experience in the home improvements and/or bathroom industry is desirable.

MAIN RESPONSIBILITIES

• Ensure each customer leaves feeling valued and satisfied. Actively engage with customers, building rapport and create a welcoming shopping experience tailored to their needs.
• Offer expert product advice by sharing in-depth knowledge on features, benefits and unique selling points to help customers make confident purchasing decisions.
• As a team member, manage all orders from placement to receipt and ensure that both the showroom and back-of-house areas remain consistently well-organised and presentable.

PURPOSE OF THE ROLE

Part of the Retail Team, reporting to the Retail Manager, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised and friendly manner in addition to actively selling our extensive portfolio of premium tiles to trade and retail customers across multiple Showrooms.

MAIN RESPONSIBILITIES

· Key holder – opening and closing the showrooms.
· Greet customers in a confident and proactive way and ascertain what each customer wants or needs, without being overbearing.
· Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale.
· Use initiative to upsell where appropriate.
· Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
· Continually learn about the product ranges.
· Maintain records related to sales.
· Watch for and recognise security risks and thefts and know how to prevent or handle these situations.
· Answer questions regarding the showroom and its merchandise.
· Describe the range of products and explain the use, operation and care of them to customers.
· Take delivery of stock from the main warehouse and showroom appropriately.
· With the help of the rest of the team, ensure good housekeeping is maintained – a clean and tidy showroom is essential.
· Assisting with showroom paperwork.
· Inventory stock.
· Assist with the loading, transporting and delivery of goods to customers in a timely, safe and polite manner.
· Assist with the maintenance of an organised, efficient sample room and warehouse. Ensuring all products and orders are accurately labelled.
· Assist with the unloading and organising of internal and external deliveries.