Regional Sales Support

at  Milkrite InterPuls Inc

WHO WE ARE:

milkrite | InterPuls is a global leader providing complete milking point solutions to dairy farmers across the world with the aim of improving every farm it touches. milkrite | InterPuls has over 100 years of manufacturing experience in the dairy industry. Our products that we manufacture include over 150 different types of dairy inflations to fit most brands and types of shells, as well as, tubing, claws, filters, and a variety of other products for the dairy parlor.

Duties/Responsibilities:

• Solution Performance Analysis
• Monitor and analyze the performance of MI solutions, including Interface and Farm Service installations, Parlor Audits and Barn assessment.
• Identify bottlenecks and areas for performance improvement, working closely with customer to implement solutions.
• Provide detailed reports and actionable insights to stakeholders on solution performance and user experience trends.
• Trouble shooting customer concerns.
• Keep and improve MI solution performance at end-customers.
• Assisting product development by providing trial farms, assisting in evaluations, gathering data
• Collaboration and Stakeholder Communication
• Act as the bridge between RSM, Solution Manager, business stakeholders, dealers, and end-users to ensure alignment on user experience and parlor performance goals.
• Present findings, recommendations, settings and products or solutions to end-users, dealers and RSMs.
• Work closely with RSM and CS teams to process orders related to the implementation of recommended actions to end users’ barns.
• Entering and championing Cases of concern in CRM Case management
• Continuous Improvement
• Stay updated on the latest products, trends, tools, and best practices in MI design and solution performance optimization.
• Implement and advocate for a culture of continuous improvement in user experience and performance across the organization.
• Sales Activities
• Creating Leads and Business Opportunities for Interface, Farm Services and PCI
• Actively creating Order Intake from customers
• Introduction and follow up on new promotional programs and products.
• Use of sales tools to provide better and more efficient service to customers.
• Execute the actions defined in the Regional Plan, aligned with the other areas of business.
• Reporting and Analysis
• Prepare regular reports on parlor audits and sales activities, and parlors performance.
• Utilize CRM software to manage and document sales activities, customer interactions and case management.

• Solution Performance Analysis
• Monitor and analyze the performance of MI solutions, including Interface and Farm Service installations, Parlor Audits and Barn assessment.
• Identify bottlenecks and areas for performance improvement, working closely with customer to implement solutions.
• Provide detailed reports and actionable insights to stakeholders on solution performance and user experience trends.
• Trouble shooting customer concerns.
• Keep and improve MI solution performance at end-customers.
• Assisting product development by providing trial farms, assisting in evaluations, gathering data
• Collaboration and Stakeholder Communication
• Act as the bridge between RSM, Solution Manager, business stakeholders, dealers, and end-users to ensure alignment on user experience and parlor performance goals.
• Present findings, recommendations, settings and products or solutions to end-users, dealers and RSMs.
• Work closely with RSM and CS teams to process orders related to the implementation of recommended actions to end users’ barns.
• Entering and championing Cases of concern in CRM Case management
• Continuous Improvement
• Stay updated on the latest products, trends, tools, and best practices in MI design and solution performance optimization.
• Implement and advocate for a culture of continuous improvement in user experience and performance across the organization.
• Sales Activities
• Creating Leads and Business Opportunities for Interface, Farm Services and PCI
• Actively creating Order Intake from customers
• Introduction and follow up on new promotional programs and products.
• Use of sales tools to provide better and more efficient service to customers.
• Execute the actions defined in the Regional Plan, aligned with the other areas of business.
• Reporting and Analysis
• Prepare regular reports on parlor audits and sales activities, and parlors performance.
• Utilize CRM software to manage and document sales activities, customer interactions and case management