Regional Senior Technician

at  NFU Mutual

REGIONAL SENIOR TECHNICIAN – UNDERWRITING

• Be part of a National evolving Commercial Underwriting function within a reputable and stable organisation
• Act as one of the most senior referral points for our Regional Underwriting teams
• Hybrid role with 70% homeworking and 30% from our Bristol office

ABOUT THE ROLE

Join NFU Mutual as a pivotal member of our Regional Senior Technician Underwriting team, managing the most complex, high-value cases and ensuring the delivery of technical activity. In this role, you’ll play a critical part in advising, training, and guiding others to ensure that our regions maintain the necessary technical knowledge and capabilities to meet objectives, Key Performance Indicators, and deliver exceptional customer service.
As a key player in our organisation, you’ll be responsible for managing the administration and resolution of intricate cases and referrals, ensuring compliance with regulatory requirements and achieving positive outcomes for our members. Additionally, you’ll lead by example, training and coaching team members to equip them with the technical expertise and skills needed to excel in their roles and uphold our commitment to first-class customer service.
Furthermore, you’ll contribute to the strategic planning and development of technical capabilities, fostering a culture of continuous improvement and ensuring alignment with company policies and procedures. Your role will also involve monitoring and reporting on technical activities and capabilities, identifying opportunities for enhancement, and driving efficiency and service improvements to benefit both our customers and the organisation.

To be successful in this role as a Regional Senior Technician you’ll have a proven track record managing a broad range of complex Commercial Underwriting cases and referrals and providing technical expertise in a regulatory environment. You’ll be able to evidence experience of developing and coaching others or have supported your peers to gain authority. You’ll also have:

• Excellent communication and influential skills
• High attention to detail whilst applying pragmatism and logical thinking
• Excellent organisational and prioritisation skills
• Experience of building and managing relationships
• Experience of writing reports (desirable