Regional Service Manager - Midlands & North

at  London Electric Vehicle Company LEVC

THE OPPORTUNITY

LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.
If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!

DEVELOPING SERVICE CAPABILITIES:

Support the enhancement of hardware and software service capabilities for regional distributors.
Collaborate with technical teams to ensure distributors have the tools and knowledge required to deliver top-quality service.
Provide ongoing training and support to improve distributor service offerings.

SUPPORTING CUSTOMER EXPERIENCE:

Contribute to customer care initiatives and the development of distinctive regional services.
Support the design of tailored marketing campaigns and service strategies to enhance the customer experience.

EXPERIENCE TO SUCCEED

At least 5 years’ experience in automotive service operations, ideally within a dealer group or a car brand organisation.
A proven track record of success in aftersales service management, particularly within a regional setting.
Excellent communication and interpersonal abilities.
Proficiency in utilising digital tools and platforms for service operations.
Strong analytical skills with the ability to interpret data and make informed decisions.
A strong commitment to improving customer satisfaction and driving the success of the aftersales business.
Resilient under pressure, with a results-driven mindset and a passion for achieving challenging goals.
Dedicated to ensuring smooth aftersales operations and contributing to brand growth within the assigned region.
A customer-focused mindset and a proactive approach to resolving issues.
Collaborative, with the ability to work effectively with a variety of stakeholders.
Adaptable and open to embracing change and innovation in a dynamic environment.
A bachelor’s degree in Business, Finance, Automotive technology, engineering, Customer service or a related discipline is desirable.
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Reporting into the Head of Regional Aftersales Service this role is centred on managing and improving the service capabilities of regional distributors, ensuring high levels of user satisfaction, maintaining compliance with established standards, and effectively resolving user complaints. In doing so, it plays a vital part in supporting the success and growth of the aftersales business.